What is Penetration Rate
Digital & Marketing Strategy

Penetration Rate – Definition, Examples, and How to Calculate It in 2024

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The penetration rate is an indicator expressed as a percentage. It makes it possible to determine what proportion of a population has a product/service. It is, therefore, critical data to assess the market coverage of a product or service accurately. This is why it is also called “market penetration.”

Penetration rate = (Number of consumers or users or customers / total number of people targeted) x 100

In this article, we will give you a definition of the penetration rate and explain how to calculate it.

What is Penetration Rate?

Definition of ‘Penetration Rate’

The penetration rate is one of the best indicators for evaluating a market. As explained at the beginning of this article:

Penetration rate is the percentage of people reached by an advertising campaign who have purchased a product over a given period of time

Several indicators can be used to analyze markets and estimate their development potential. There are also key performance indicators to evaluate communication actions.

But for a company that wants to know its place in a market, this rate is the most relevant.

How to Calculate the Penetration Rate? – Example

Here is the formula to use to calculate your penetration rate:

Penetration rate = (Number of consumers or users or customers / total number of people targeted) x 100

This is the ratio of the number of users of a product or service to the total population that is targeted by that product or service.

To put it another way, the calculation makes it possible to calculate the ratio between the number of people attracted by a product and the entire population to which these people belong.

This calculation gives an indication of the strength of a brand; and its branding. By calculating the ratio between the buyers of this brand and the total number of buyers of goods/services similar to the brand, we can determine the popularity of the brand.

High market penetration = high success of a product

Example of a Company’s Penetration Rate

Let’s take the example of a company that sells customized clothing. Assuming that its target market has 4 million potential customers and that the company already has 1 million customers in that market, the calculation would be :

  • (1,000,000 / 4,000,000) x 100 = 25%

The penetration rate of this company at the current moment will therefore be 25%.

An important note: it is not impossible to exceed 100% by adding up all the penetration rates of companies in a market. Indeed, in some sectors of activity, some people may be customers of two companies at the same time.

What is a good user penetration rate?

A “good” user penetration rate is subjective and can vary by industry, but generally speaking, achieving a penetration rate above 20% is often considered a positive indicator. However, it’s important to note that specific benchmarks can differ significantly based on the nature of the product or service, the target market, and the competitive landscape.

For some industries, a user penetration rate of 30% or higher might be an ambitious and successful goal, while in others, even a penetration rate below 10% could be satisfactory due to niche markets or specialized products.

To determine what constitutes a “good” user penetration rate for a particular business, it’s essential to conduct market research, analyze industry standards, and set realistic goals based on the company’s unique circumstances and objectives.

What does 100% penetration mean?

A 100% penetration rate, in the context of business or market analysis, indicates that every potential user or customer in the target market is using a particular product or service. It implies that the entire addressable market has been reached, and there are no untapped segments or potential users left.

Achieving 100% penetration is rare and often impractical for several reasons. Markets are dynamic, consumer preferences change, and new potential users may emerge over time. Additionally, saturation points are typically hard to reach due to factors such as competition, economic constraints, and evolving market trends.

While a 100% penetration rate may be an ideal goal for businesses, in reality, most industries and products will not reach complete saturation. Businesses often strive for high penetration rates that align with their goals and the characteristics of their specific markets. The concept of 100% penetration serves as a theoretical benchmark but is not a common or easily attainable reality in most business scenarios.

Two Other Types of Rates

Penetration Rate in a Trading Area / At the Point of Sale

This rate also applies to trading areas. In the retail sector, it is the ratio of the number of customers in the shop to the total number of people in the trading area.

In other words: the rate corresponds here to the number of customers that the outlet manages to capture in a given area.

The calculation then becomes :

Penetration rate = (Number of customers / total number of people in the trading area) X 100

To take an example, if the result of this calculation is 4%, this means that one person out of 25 is a customer of the outlet studied within a specific perimeter. Depending on this result, the shop can take decisions to improve it. For example, by undertaking communication actions or by working on its geolocation referencing.

In addition, this calculation is also a very useful tool for calculating the proportion of customers with the shop’s loyalty card in relation to the total number of customers.

Cumulative Penetration

It refers to the share of consumers likely to experiment with a brand-new product or service. More concretely, it is the percentage of new consumers in relation to the total number of consumers of the product.

what is market penetration?

Market penetration refers to the percentage of a target market that uses a specific product or service within a given time period. It is a measure of how successfully a company or a particular product has captured a share of the potential customer base in a market.

Market penetration can be calculated using the following formula:

Market Penetration Rate\=(Total Potential Customers in the MarketNumber of Customers Using the Product​)×100

A high market penetration rate indicates that a significant proportion of the potential market has adopted the product or service. This can be achieved through various strategies, such as effective marketing, competitive pricing, distribution channels, and product differentiation.

Businesses often aim to increase their market penetration as a growth strategy, especially when there is still room for expansion within the existing market. However, it’s important to note that market penetration has its limits, and achieving 100% penetration is usually unrealistic due to factors like market saturation and changing consumer preferences.

Market penetration strategies may involve gaining new customers within the current target market, increasing product usage among existing customers, or expanding the product’s reach to untapped segments of the market.

Penetration Rate and Market Share: Two Different Concepts

Penetration rate and market share are two different principles.

Market share refers to the share of a company’s turnover in a sector of activity in relation to the total sales of companies in that sector over a given period of time.

Note that market share can be expressed in terms of turnover and volume (number of products or services sold). It gives an indication of the level of maturity of a market.

The higher the rate, the more mature the market. If the penetration rate exceeds 80%, the market is considered “saturated”. When launching a brand new product or service, the calculation of the rate will help to assess the first years in which the product/service will be launched.

launch a product | penetration rate

Another important difference is that, compared to the market share, the penetration ratedoes not consider the sales volume associated with each customer.

In other words, this indicator will not separate the customer who buys one product from the customer who buys 10 units. As a result, a company with a large proportion of “heavy users” will gain more market share than its penetration rate.

Why Use a Penetration Rate?

This rate provides companies with valuable information about their market penetration and allows them to know how much their product or service is being put to use.

Based on this information, companies can decide what marketing actions to take to improve or strengthen it.

Hopper, one of the most downloaded applications in North America, is a good example of a company using marketing to improve its penetration rate.

A Measurement Tool for Advertising Campaigns

advertising campaign penetration rate

Before launching advertising or marketing campaigns, it is necessary to assess the current demand for a productin relation to the total potential market.

Following this campaign, calculating the market penetration rate will allow you to assess the impact of the advertisement that has been done. In other words: this rate allows us to know if an advertising campaign has made a product/service more popular regarding the current sales volume.

In this sense,

the penetration rate and the analysis of its evolution are essential to measure the degree of effectiveness of a marketing campaign and its impact on the company’s activities.

An Indicator to Assess the Potential of a Market

It is also an essential tool for measuring the potential of a market. This is particularly the case for the launch of a new product or service. The indicator will be used to assess the market penetration rate of this new offer.

It should be noted that in order to obtain the most reliable rate possible, it will be necessary to evaluate the potential demand for this offer carefully.

The Importance of Reliable Calculation

In order to use it properly, it must be calculated rigorously and with unquestionable reliability. Having a reliable rate will allow you to :

  • Measure the impact of a communication campaign.
  • Assess the potential turnover of a company over a given period.


In short, what should we learn from the marketpenetration rate and the need to master this marketing indicator? If this data is rich in information, the analysis of its evolution over time will be just as crucial.

Indeed, if this rate increases, it will demonstrate the effectiveness of a company’s marketing operations. It will also show a positive trend in terms of customer loyalty.

A declining penetration rate suggests the competition’s advantage. This rate will then be a clear signal that you need to readjust your marketing strategy. A marketing agency can help you with this.


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