The 100 Best CRM Agencies - 2023 Reviews
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Top Customer Relationship Management Agencies

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Best Customer Relationship Management Companies
613 agencies
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    Thorit GmbH
    Thorit GmbH
     
    (3)
    30 people in their team
    From €1000 per project
    13 works in Customer Relationship Management
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    Innovative Solutions
    Innovative Solutions
     
    (9)
    25 people in their team
    From €10000 per project
    16 works in Customer Relationship Management
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    (8)
    36 people in their team
    From €1000 per project
    23 works in Customer Relationship Management
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    Summum Marketing
    Summum Marketing
     
    (13)
    9 people in their team
    From €1000 per project
    11 works in Customer Relationship Management
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    (5)
    10 people in their team
    From €3000 per project
    13 works in Customer Relationship Management
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    Linov
    Linov
     
    (18)
    20 people in their team
    From €1000 per project
    57 works in Customer Relationship Management
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    Mediatastisch
    Mediatastisch
     
    (12)
    20 people in their team
    From €1000 per project
    8 works in Customer Relationship Management
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    Mars Branding
    Mars Branding
     
    (17)
    6 people in their team
    From €1000 per project
    19 works in Customer Relationship Management
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    (11)
    40 people in their team
    From €1000 per project
    11 works in Customer Relationship Management
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    wvp werbegesellschaft mbH
    wvp werbegesellschaft mbH
     
    (3)
    16 people in their team
    From €1000 per project
    9 works in Customer Relationship Management
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    Mobileo
    Mobileo
     
    (9)
    11 people in their team
    From €1000 per project
    29 works in Customer Relationship Management
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    Andromede Digital
    Andromede Digital
     
    (7)
    5 people in their team
    From €1000 per project
    15 works in Customer Relationship Management
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    WonderBits
    WonderBits
     
    (15)
    9 people in their team
    From €2000 per project
    20 works in Customer Relationship Management
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    Wowlab
    Wowlab
     
    (11)
    3 people in their team
    From €1000 per project
    17 works in Customer Relationship Management
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    querformat GmbH & Co. KG
    querformat GmbH & Co. KG
     
    (3)
    20 people in their team
    From €10000 per project
    18 works in Customer Relationship Management
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    MG MOBILE
    MG MOBILE
     
    (15)
    10 people in their team
    From €1000 per project
    17 works in Customer Relationship Management
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    ME GUSTA LA IDEA
    ME GUSTA LA IDEA
     
    (3)
    5 people in their team
    From €1000 per project
    13 works in Customer Relationship Management
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    BIG SMILE AGENCY
    BIG SMILE AGENCY
     
    (6)
    12 people in their team
    From €1000 per project
    24 works in Customer Relationship Management
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    Walkie Talkie
    Walkie Talkie
     
    (30)
    23 people in their team
    From €3000 per project
    29 works in Customer Relationship Management
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    &KOO
    &KOO
     
    (1)
    150 people in their team
    From €5000 per project
    76 works in Customer Relationship Management
    See profile

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How to choose the right Customer Relationship Management agency?

When it comes to choosing a Customer Relationship Management (CRM) agency, it's important to consider a few key factors. Here are some tips to help you make the best decision:

What does CRM mean?

  • Determine your needs: Consider what specific challenges you're facing in managing customer relationships and what solutions you're looking for. This will help you narrow down your options and find an agency that specializes in addressing your specific needs.
  • Research potential agencies: Look for agencies that have experience in your industry and a track record of success. Look for case studies or testimonials from past clients to get a sense of their capabilities.
  • Consider their approach: Different CRM agencies may have different approaches to managing customer relationships. Some may focus on data-driven solutions, while others may prioritize a more personal touch. Consider which approach aligns best with your business goals and values.
  • Look at their CRM tools and technologies: Make sure the agency you choose has the right CRM tool and technologies to support your CRM efforts. This might include software solutions, data analytics tools, or CRM platforms.
  • Evaluate their customer service: As a CRM agency, customer service should be a top priority. Look for agencies that prioritize customer support and have a strong track record of helping their clients.
    • CRM stands for customer relationship management. It is a term used to describe the various processes and technologies used by businesses to manage and analyze customer interactions and data throughout the customer lifecycle. This includes managing customer data, tracking customer interactions, automating sales CRM and marketing processes, and analyzing customer trends and behaviour. The ultimate goal of CRM is to improve customer satisfaction and drive business growth through better customer acquisition, customer retention, and loyalty.

      Customer relationship management systems can be used by a variety of businesses, including small and medium-sized enterprises, as well as large enterprises with multiple departments and customer touchpoints. A CRM platform can include a variety of features and functions, such as customer data management, customer service and support, sales tracking and forecasting, marketing automation, and social media integration. A CRM system also offer analytics and reporting capabilities to help businesses better understand customer behavior and preferences.

What is a CRM agency?

A CRM (customer relationship management) agency is a type of business that helps organizations manage their customer relationships and interactions. This can include activities such as customer acquisition, retention, and support. A CRM agency may offer a variety of services to help businesses improve their customer relationships, such as developing and implementing CRM software, analyzing customer data, creating marketing campaigns, and providing customer support. The goal of a CRM agency is to help businesses build and maintain strong, long-term relationships with their customers, which can ultimately lead to increased customer loyalty and revenue. This can also be found in the project management, sales and marketing teams.

7 things that Customer Relationship Management companies do:

  • Implement customer relationship management software: A CRM agency can help you select and implement the best CRM software for your business, ensuring that it meets your specific needs and goals (i.e. sales automation software, workflow automation, sales forecasting)
  • Analyze customer data: A CRM agency can help you gather, analyze, and use customer data to improve your marketing, sales team, and customer service efforts (i.e. sales reps, sales pipeline)
  • Develop customer engagement strategies: A CRM agency can help you create and execute strategies to engage with your customers, such as email marketing campaigns or personalized offers (i.e. customer data management, lead management)
  • Provide customer service support: A CRM agency can help you set up and manage customer service platforms, such as live chat or help desks, to improve your customer support efforts.
  • Analyze customer feedback: A CRM agency can help you gather and analyze customer feedback to identify areas for improvement and better understand your customers' needs and preferences.
  • Train employees: A CRM agency can provide training to your employees on how to effectively use CRM software and techniques to manage customer relationships.
  • Consult on CRM strategy: A CRM agency can provide expert guidance and recommendations on how to best develop and execute a CRM strategy for your business.

5 Questions to ask a CRM agency

  • What free CRM software do you specialize in?
  • What is your experience with contact management?
  • What CRM systems have you developed for customer service teams?
  • What CRM solutions have you implemented for past clients?
  • How do you help businesses improve based on customer feedback and analysis?


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