GriDD customer experience
Wij zorgen voor een fantastische klantervaring en een effectieve organisatie. Door de ervaring van klanten te verbeteren maken wij klanten, organisaties en haar werknemers gelukkig, effectief en loyaal. En dat heeft impact op het bedrijfsresultaat.
Wij stellen de klant centraal bij organisaties door de klantverwachting te matchen met het organisatieperspectief. Wij gaan voor het overtreffen van de verwachting van de klant en wij willen dit bereiken door de gehele customer journey heen. Dat betekent dat we voor zowel digitale als fysieke kanalen meenemen.
“Customer Experience is de optelsom van alle ervaringen die je als klant hebt met een product en de diensten eromheen. Daarom hanteren wij een breed perspectief en kijken wij naar het gehele plaatje.”
Wij doen:
Digitale strategie
UX design
Gebruikersonderzoek
Service design
Storytelling
Workshops en trainingen (o.a. customer journey, infographics, storytelling, gebruikersonderzoek)
Het resultaat is een fantastische klantervaring waardoor klanten gelukkiger, loyaler en effectiever zijn. En omgekeerd: het zorgt voor een effectieve organisatie en medewerkers die met volle overtuiging en voor de klant hun werk doen. Dit komt doordat er een organisatie-brede klantstrategie ligt waar medewerkers zich in herkennen en die ze kunnen uitvoeren.
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GriDD takes care of an amazing customer experience and an effective organisation. By improving the experience of customers we make customers, organisations and their employees happy, effective and loyal. And that has an impact on the business.
We place the customer at the center of attention at organisations by matching customer expectations with the organisational perspective. We strive to overachieve the expectations of the customer and we want to do that through-out the customer journey. This means both digital and physical channels are covered by us.
"Customer experience is the consequence of all experiences customers have with a product and the services surrounding it. That is why we are taking a broad perspective and always try to see the entire picture."
We offer:
Digital strategy
UX design
User research
Service design
Storytelling
Workshops and training (e.a. customer journey, infographics, storytelling, user research)
The result is an amazing customer experience which ensures that customer are happier, more loyal, and more effective in their tasks. And the other way around: it ensures an effective organisation and employees that do their job with motivation and for the customer. The reason is that we deliver an organisation-wide customer strategy which employees endorse and feel confident with.
10 people in their team
Speaks Dutch, English
5 projects in their portfolio1 collaboration started on Sortlist
Works remotely across the globe
Sortlist member since 2019
Founded in 2008
5/5
Services
13 services offered by GriDD customer experience
Description We nemen de bedrijfsstrategie als vertrekpunt en verdiepen naar de specifieke betekenis voor de digitale kanalen. Tegelijkertijd duiken we in de specifieke kenmerken van het werk van je klant. Wat is de context, welke rol speelt informatie daarbij en wat kunnen jouw digitale kanalen daarin betekenen. Dit alles wordt omgezet in een strategisch kader wat je sturing geeft voor een effectieve digital experience. - We take the business strategy as a starting point and delve into the specific meaning for the digital channels. At the same time, we dive into the specific characteristics of your client’s work. What is the context, what role does information play in this and what can your digital channels mean? This together will be converted into a strategic framework that gives you guidance for an effective digital activity.Skills in Digital Strategy (23) Innovation StrategyProject ManagementStrategyDigital MarketingDigital TransformationStrategic PlanningResearchTechnologyConcept DesignCustomer Experience+13Works in Digital Strategy (3) Clients in Digital Strategy (3) Signify (formerly Philips Lighting)Consumer Electronics | internationalGemeente EindhovenGovernment & Administration | localSLOEducation | national
Learn more about Digital StrategyDescription We onderzoeken in detail de specifieke situatie bij verschillende klantgroepen, brengen dit in kaart in customer journeys, personas en touch points, we weten deze inzichten te vertalen in ijzersterke concepten voor digitale omgevingen zoals portals, websites en apps. - We examine in detail the specific situation at different customer groups, map this out in customer journeys, personas and touch points, we know how to translate these insights into strong concepts for digital environments such as portals, website and apps.Skills in Website Creation (27) UX DesignDesignStrategyDigital TransformationIdeationPrototypingCustomer JourneyWireframingUsabilityUser Research+17Work in Website Creation (1) Client in Website Creation (1) SLOEducation | national
Learn more about Website CreationDescription Vanuit de strategie en User Experience zetten we een content strategie neer op basis van het principe van Storytelling. Door verhaalstructuren te gebruiken door je pagina's en content heen, creëer je meer engagement en heb je een hogere conversie. We verzamelen de puzzelstukken van het verhaal door interviews uit te voeren, een goede briefingssessie te houden of bestaande documenten door te nemen. Met deze puzzelstukken construeren we een verhaallijn die zowel inhoudelijk klopt als emotioneel raakt. - From the strategy and User Experience, we create a content strategy on the basis of Storytelling principles. By using storytelling structures throughout your pages and content, we create more engagement and a higher conversion rate. We collect the puzzle pieces of the story by conducting interviews, holding a good briefing session or going through existing documents. With these puzzle pieces we construct a storyline that is both substantive and emotional.Skills in Content Strategy (17) Content StrategyEngagement StrategyStorytellingStrategyDigital TransformationCustomer JourneyInformation ArchitectureConversion Rate OptimizationStorytelling for Marketing PersonasCustomer Experience+7Works in Content Strategy (2) Clients in Content Strategy (2) Gemeente EindhovenGovernment & Administration | localSLOEducation | national
Learn more about Content StrategyDescription No description provided for this service.
Skills in Web Application (2) Wireframe OntwerpSoftware ArchitectuurWork in Web Application (1) Client in Web Application (1) Universiteit TwenteEducation
Learn more about Web ApplicationDescription We onderzoeken in detail de specifieke situatie bij verschillende klantgroepen, brengen dit in kaart in customer journeys, personas en touch points, we weten deze inzichten te vertalen in ijzersterke concepten voor digitale omgevingen zoals portals, websites en apps. - We examine in detail the specific situation at different customer groups, map this out in customer journeys, personas and touch points, we know how to translate these insights into strong concepts for digital environments such as portals, website and apps.Skills in Ergonomy (UX/UI) (12) PrototypingWireframingUser ResearchUser Experience DesignUser Testingmarketing tacticsuser centered designvalidatingDesign languagePersona development+2Works in Ergonomy (UX/UI) (3) Clients in Ergonomy (UX/UI) (3) Signify (formerly Philips Lighting)Consumer Electronics | internationalGemeente EindhovenGovernment & Administration | localUniversiteit TwenteEducation
Learn more about Ergonomy (UX/UI)Description No description provided for this service.
Work in Graphic Design (1) Client in Graphic Design (1) Gemeente EindhovenGovernment & Administration | local
Learn more about Graphic DesignDescription No description provided for this service.
Works in Branding & Positioning (3) Clients in Branding & Positioning (3) Gemeente EindhovenGovernment & Administration | localTEDxEntertainment & EventsSLOEducation | national
Learn more about Branding & PositioningDescription No description provided for this service.
Learn more about Web analytics/Big dataDescription No description provided for this service.
Skills in Copywriting (2) StorytellingSEO Copywriting
Learn more about CopywritingDescription No description provided for this service.
Skills in SEO (1) Infographies
Learn more about SEO
Team
10 members in GriDD customer experience's team
Reviews
4 reviews for GriDD customer experience
5/5
(4 reviews)
WN
Worawut NathasanDigital Marketing Manager at INSEE Digital
We have great experience to work with GriDD that help us to create customer experience strategy & framework and storytelling to top management for our digital channels to improve customer experience and drive business growth. GriDD help us to finding customer & employee insights e.g. burning issues, low hanging fruit, operational efficiency to understand digital channels customer's challenges & pain points and their need to help guide the further improvement and development of digital channels experience. Not only provided customer insight but also strategy & framework to improve customer experience.
SA
Sander ArtsCMO at Orange Tulip, Silicon Valley
GriDD is amazing. I worked with them during my tenure as VP of marketing / CMO for global, multi billion $ companies in Europe and Silicon Valley. GriDD has integrated expertise and helped my company and departments build infrastructure, map the customer journey and execute programs that drove new business that made contributions to the bottom line. I highly recommend these guys. They have great people, good processes, and won’t disappoint you.
DE
DennisKetelBusiness Developer ICT & Digital Skills at Gemeente Utrecht
GriDD was excellent in helping us to give words and meaning to our complex project which includes multiple goals and multiple stakeholders. They were quick, meticulous and delivered as promised. Great to work with them!
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Contact
Contact details of GriDD customer experience
Details
- HeadquarterRotsoord 9, 3523 CL Utrecht, Netherlands
- Moutlaan 25, 7523 MC Enschede, Netherlands