What was the scope of their involvement?
It was a web platform and mobile app attached to the database that gathered data about what they needed to deliver in the field in the event of an earthquake. Essentially, it was a resource management platform.
They developed web and mobile software applications to produce the internal departmental tool. We provided them with wireframes, a low-level MVP, product specifications, a general UX flow, and UI guidelines. From there, they delivered the front- and backend as well as the mobile app in their entirety. They produced the software using Laravel and Kotlin. Our team also worked with them to break down cost management of the solution, so they were able to dive into the system architecture as well.
We had one tech lead on our end that was supervising their delivery process. They were capable of delivering at our open-source standards for both code and documentation. It was very important that we worked with someone that understood the constraints and freedoms of open-source software.
The final solution involves data entry and custom forms for stock management. The mobile end validates several entries from the database and allows for SMS broadcasts. Since its an app for emergencies, users can access it in severe circumstances.
How did you come to work with genuineq?
I previously worked with them on a personal side project. They always delivered on deadline and remained very involved in the process, not just delivering according to specifications. They’re involved in testing and analyzing best procedures. The main reason I selected them for this project was their thoroughness in other areas.
What evidence can you share that demonstrates the impact of the engagement? We’re still testing the apps, but our initial data tests worked well. What really made a difference was the constant communication and their willingness to do account management for our partner.
How did genuineq perform from a project management standpoint? They stuck to every deadline that we set. We received monthly reports in our meetings with their team, where we discussed blockages. They’ve been one of the few companies that have respected and abided by everything we set forth in the contract.
What did you find most impressive about them? It was a very short project, so we needed someone who could deliver in three months. They were very resourceful in allocating resources to meet our extremely tight deadline. We understood the complexity of the project and the pressure we were putting on them to complete something in that short amount of time, but they were able to meet all the criteria.
Additionally, they were able to adapt quickly to our open-source software needs, which is rare for most outsourcing companies that typically do not deliver in this way. For us, it was a flawless collaboration.
Are there any areas they could improve? I can’t think of anything.
Do you have any advice for potential customers? You’ll need to allocate a good chunk of your time to them in your initial meetings. There will be a lot of questions, which is a good thing. They’re great at understanding user specifications and how to achieve goals. This may manifest in longer meetings, but we ended up appreciating it because it cut down on the back and forth later on. You may feel that they’re too thorough in the beginning, though.
Scheduling: ON TIME / DEADLINES: 5. I’d rate them higher if I could.
Cost: VALUE / WITHIN ESTIMATES: 5
Quality: SERVICE & DELIVERABLES: 5
NPS / WILLING TO REFER: 5. I’d definitely recommend them.