What are some key performance indicators (KPIs) that Melbourne businesses should track when working with an e-commerce agency?

When Melbourne businesses partner with e-commerce agencies, tracking the right key performance indicators (KPIs) is crucial for measuring success and driving growth. Here are some essential KPIs to monitor: Conversion Rate (CR): The percentage of website visitors who complete a desired action, such as making a purchase. A good CR for Melbourne e-commerce businesses typically ranges from 2% to 4%. Average Order Value (AOV): The average amount spent per transaction. For Melbourne retailers, this can vary widely depending on the industry, but increasing AOV is always a positive sign. Customer Acquisition Cost (CAC): The total cost of acquiring a new customer, including marketing and advertising expenses. In the competitive Melbourne market, aim to keep this as low as possible while maintaining quality. Return on Ad Spend (ROAS): The revenue generated for every dollar spent on advertising. A healthy ROAS for Melbourne e-commerce businesses is typically 4:1 or higher. Cart Abandonment Rate: The percentage of users who add items to their cart but don't complete the purchase. The global average is around 70%, but local Melbourne businesses should aim for lower rates. Page Load Time: The time it takes for your e-commerce pages to load. With Melbourne's fast internet speeds, aim for load times under 3 seconds to prevent user frustration and abandonment. Mobile Traffic and Conversion Rate: The percentage of traffic and conversions coming from mobile devices. In Melbourne, where mobile usage is high, this should be a significant portion of your overall traffic and sales. Customer Lifetime Value (CLV): The total revenue a business can expect from a single customer account throughout their relationship. Focus on increasing this metric to build a sustainable Melbourne-based e-commerce business. Organic Traffic Growth: The increase in visitors coming from search engines without paid advertising. This is particularly important in the competitive Melbourne market to reduce reliance on paid channels. Email Marketing Performance: Metrics such as open rates, click-through rates, and conversions from email campaigns. For Melbourne businesses, personalised and localised email content can significantly boost these metrics. Remember, while these KPIs are important, their relevance may vary depending on your specific Melbourne-based e-commerce business and goals. Work closely with your e-commerce agency to determine which KPIs align best with your objectives and regularly review them to ensure you're on track for success in the vibrant Melbourne market.

What strategies do successful e-commerce developers in Melbourne use to ensure scalability and future-proofing of online stores?

Successful e-commerce developers in Melbourne employ several key strategies to ensure the scalability and future-proofing of online stores. These strategies are crucial for businesses to thrive in the rapidly evolving digital landscape of Australia's second-largest city. Here are some of the most effective approaches: Cloud-based infrastructure: Melbourne developers increasingly leverage cloud platforms like AWS, Google Cloud, or Microsoft Azure. This allows for easy scaling of resources during peak times, such as holiday shopping seasons or major sales events. Microservices architecture: By breaking down the e-commerce platform into smaller, independent services, developers can update and scale individual components without affecting the entire system. This is particularly useful for Melbourne's diverse range of online businesses, from boutique local shops to large retail chains. Headless commerce: This approach separates the front-end presentation layer from the back-end functionality, allowing for greater flexibility in creating omnichannel experiences. It's especially relevant in Melbourne's tech-savvy market, where consumers expect seamless shopping experiences across devices. API-first development: By prioritizing API development, Melbourne e-commerce developers ensure that their platforms can easily integrate with current and future technologies, from augmented reality (AR) for virtual try-ons to voice commerce for smart home devices. Progressive Web Apps (PWAs): PWAs offer app-like experiences within browsers, combining the best of web and mobile apps. This is particularly important in Melbourne, where mobile commerce is rapidly growing. Automated testing and continuous integration/continuous deployment (CI/CD): These practices ensure that new features and updates can be rolled out quickly and reliably, keeping Melbourne's e-commerce stores at the forefront of innovation. Performance optimization: Melbourne developers focus on optimizing page load times and overall performance, crucial for retaining customers in a city known for its fast-paced lifestyle and high expectations for digital experiences. Data analytics and AI integration: Implementing robust analytics and AI capabilities allows for personalized shopping experiences and predictive inventory management, helping Melbourne businesses stay competitive in the market. To illustrate the importance of these strategies, let's look at some data: Strategy Impact Cloud-based infrastructure Can handle up to 10x normal traffic during peak seasons Microservices architecture Reduces deployment time by up to 75% Headless commerce Increases conversion rates by up to 30% across devices Progressive Web Apps Can improve mobile conversion rates by up to 36% By implementing these strategies, Melbourne's e-commerce developers are not only ensuring the scalability and future-proofing of online stores but also positioning them to take advantage of emerging technologies and changing consumer behaviors. This approach is crucial in a city that's at the forefront of Australia's digital economy and home to a thriving startup ecosystem.

What ongoing support and maintenance services do e-commerce agencies in Melbourne typically offer after an online store launch?

After launching an online store, e-commerce agencies in Melbourne typically offer a range of ongoing support and maintenance services to ensure the continued success and smooth operation of your e-commerce business. These services are crucial for keeping your online store up-to-date, secure, and optimized for performance. Here's an overview of the typical ongoing support and maintenance services offered: Technical Support and Troubleshooting: Agencies provide ongoing technical support to address any issues that may arise with your e-commerce platform. This includes bug fixes, error resolution, and general troubleshooting to keep your store running smoothly. Software Updates and Security Patches: Regular updates to your e-commerce platform and associated plugins are crucial for maintaining security and functionality. Melbourne agencies typically manage these updates to ensure your store is protected against the latest threats and benefits from new features. Performance Optimization: Ongoing monitoring and optimization of your store's performance, including page load times, mobile responsiveness, and overall user experience. This is particularly important in Melbourne's competitive e-commerce market, where user experience can significantly impact conversion rates. Content Management: Many agencies offer services to help manage and update your product catalog, including adding new products, updating descriptions, and managing inventory levels. SEO Maintenance: Continuous search engine optimization to ensure your store remains visible in search results. This is crucial in Melbourne's dynamic e-commerce landscape, where search trends can change rapidly. Analytics and Reporting: Regular analysis of your store's performance metrics, providing insights into sales, customer behavior, and other key performance indicators (KPIs). Payment Gateway Management: Ensuring that payment systems remain up-to-date and compliant with the latest financial regulations, which is particularly important given Australia's strict financial compliance requirements. Backup and Recovery Services: Regular backups of your e-commerce data and systems, along with recovery plans in case of data loss or system failures. Security Monitoring: Continuous monitoring for potential security threats and implementation of measures to protect against cyber attacks, which is crucial given the increasing frequency of online threats targeting Australian businesses. Conversion Rate Optimization (CRO): Ongoing analysis and implementation of strategies to improve conversion rates, tailored to the Melbourne market and consumer behavior. Many Melbourne-based e-commerce agencies offer these services through tiered support packages or customized maintenance plans. It's common to see agencies providing 24/7 support, especially for critical issues, given the round-the-clock nature of online retail. According to a 2023 survey by the National Online Retailers Association (NORA), 78% of Australian e-commerce businesses consider ongoing support and maintenance as 'crucial' or 'very important' to their online success. In Melbourne specifically, where the e-commerce market is particularly competitive, agencies often go above and beyond basic maintenance, offering strategic consultation to help businesses stay ahead in the rapidly evolving digital landscape. When selecting an e-commerce agency in Melbourne for ongoing support, it's advisable to look for those with a proven track record in your specific industry, familiarity with local market trends, and the ability to scale services as your business grows. Remember, the right ongoing support can be the difference between an online store that merely survives and one that thrives in Melbourne's dynamic e-commerce ecosystem.

Top E-Commerce Agencies in Melbourne

Which one is the best for your company?

Takes 3 min. 100% free

E-commerce Australia Victoria Melbourne

216 agencies

Search location

Ratings

Budget

Top Featured E-Commerce Agencies

Clearwater Agency
4.7
(9 reviews)
Powered by humans, fuelled by data.
Top awarded
We work with globally ambitious clients in need of greater certainty in a rapidly changing digital landscape. We drive sustained, measured growth through multi-channel digital marketing campaigns across your owned, paid and earned media. We consistently outperform the market and our unbroken year-on-year award winning streak demonstrates this. Our clients benefit from this unrivalled competitive advantage in their organic and paid search, paid social and content production. Our strategy is led by data but we are not slaves to it – key decisions are human-powered.
4 works in Ecommerce
Located in Melbourne, Australia
From €1,000 for Ecommerce
Worked in Others (+4)
Speaks English
11-50 members

All E-Commerce Developers in Melbourne

Clearwater Agency
4.7
(9 reviews)
Powered by humans, fuelled by data.
Top awarded
We work with globally ambitious clients in need of greater certainty in a rapidly changing digital landscape. We drive sustained, measured growth through multi-channel digital marketing campaigns across your owned, paid and earned media. We consistently outperform the market and our unbroken year-on-year award winning streak demonstrates this. Our clients benefit from this unrivalled competitive advantage in their organic and paid search, paid social and content production. Our strategy is led by data but we are not slaves to it – key decisions are human-powered.
4 works in Ecommerce
Located in Melbourne, Australia
From €1,000 for Ecommerce
Worked in Others (+4)
Speaks English
11-50 members
iDigitalise.net☑️
4.9
(42 reviews)
WhatsApp/📞+1 737 710 1095 ✉ - ihelp@idigitalise.net🌎
Highly recommended
Top awarded
iDigitalise Consultancy Pvt Ltd. iDigitalise is a European Marketing & Technology Company headquartered in Europe, with offices in Albania, the UAE, USA, and India. A Global digital marketing and technology Company. Over 165 companies from 40 countries use our digital marketing, technology, consulting, design, cloud computing, and communication services. iDigitalise has assisted a broad client base, generating over $400 million in revenue from 1 million business inquiries and achieving an ROI increase of 4 to 25 times for our client. Our services include: - Social Media Marketing - Search Engine Optimization (SEO) - Paid Ads Management - Custom WordPress Development - Website, Software & Mobile App Development - eCommerce Website Development - Creative Designs & Video Productions
20 works in Ecommerce
Located in Melbourne, Australia (+28)
From €5,000 for Ecommerce
Worked in Home Services (+25)
Speaks English, Albanian(+12)
51-200 members
Xcratch.co
5
(7 reviews)
We create memorable digital experiences for ambitious businesses.
Xcratch.co is a full-service agency that powers game-changing companies and global influencers. Our core strategic engagements in Web, E-commerce, Mobile apps, branding, platform design, and campaigns consistently drive greater consumer action and awareness.
18 works in Ecommerce
Located in Melbourne, Australia
From €500 for Ecommerce
Worked in Consumer Electronics (+9)
Speaks English
11-50 members
flux.agency
(0 review)
Ecommerce solutions for future-focused brands ready to be the best in their industry. Experts in Shopify & Shopify PLUS.
Offering ecommerce services, including; + Discovery & Strategy + Development Solutions + Headless Development + Custom Applications + Connectors & Integrations + UI, UX & CX Design + Ongoing Support Clients include: Handee / Sorbent / Byron Bay Cookie / Thankyou Water / Lo & Co Interiors / The Coffee Company / Starward Whisky / Quadlock Case / Carwyn Cellars / Smash / Chi Chi Cosmetics / ROC Boots / Eva Mattress / MiGoals / Vitadrop
3 works in Ecommerce
Located in Melbourne, Australia
From €1,000 for Ecommerce
Worked in Food (+2)
Speaks English
11-50 members
Digitly | Award Winning Digital Marketing Agency
4.9
(32 reviews)
Software Made Better. Marketing Made Simpler.
Highly recommended
Top awarded
Grow holistically with Digitly, a 2023, 2024 award-winning digital marketing agency. Welcome to Digitly, your trusted partner in digital marketing and technology solutions. With a strong global presence, we have successfully collaborated with clients across 30+ countries. Our expertise spans various industries, including pharma, healthcare, real estate, IT/ITes, engineering, manufacturing, technology, e-commerce, education, and FMCG. Digitly, an authorized Google partner, combines cutting-edge strategies and innovative technologies to deliver exceptional results. Recognized as a leader at the 2023 TechBehemoths Awards (SEO, SMM, and PPC) , our expertise speaks volumes. We don't just talk about results; we deliver them, proven by prestigious accolades. At Digitly, we understand that every business is unique. That's why we tailor our services to meet your specific needs and goals. Whether you're looking to boost your brand presence on social media, enhance your website's visibility through search engine optimization (SEO), manage effective paid ad campaigns, develop custom WordPress solutions, create user-friendly websites, software, and mobile apps, or establish a robust e-commerce platform, our team of experts is here to assist you. With our expertise in social media marketing, search engine optimization, paid ad management, custom WordPress development, website development, software testing, eCommerce website development, creative designs, and video productions, we have the tools and knowledge to elevate your digital presence and drive tangible results for your business. Experience Digitly's power and unlock your company's true potential. Grow Holistically with Digitly - 2023,2024 Award Winning Digital Marketing Agency Welcome to Digitly, your trusted partner in digital marketing and technology solutions. With a strong global presence, we have successfully collaborated with clients across 30+ countries. Our expertise spans various industries, including pharma, healthcare, real estate, IT/ITes, engineering, manufacturing, technology, e-commerce, education, and FMCG. As an authorized Google partner , Digitly combines cutting-edge strategies and innovative technologies to deliver exceptional results. Recognized as a leader at the 2023 TechBehemoths Awards(SEO, SMM, PPC) , our expertise speaks volumes. We don't just talk results, we deliver them, proven by prestigious accolades. At Digitly, we understand that every business is unique. That's why we tailor our services to meet your specific needs and goals. Whether you're looking to boost your brand presence on social media, enhance your website's visibility through search engine optimization (SEO), manage effective paid ad campaigns, develop custom WordPress solutions, create user-friendly websites, software, and mobile apps, or establish a robust e-commerce platform, our team of experts is here to assist you. With our expertise in social media marketing, search engine optimization, paid ads management, custom WordPress development, website, software testing, and mobile app development, eCommerce website development, creative designs, and video productions, we have the tools and knowledge to elevate your digital presence and drive tangible results for your business. Experience the power of Digitly and unlock your company's true potential. AWARDS Top SEO Company in 2023: https://bit.ly/SEOAward2023 Top SMM Company in 2023: https://bit.ly/SMMAward2023 The Top Pay-Per-Click Company in 2023 https://bit.ly/PPCAward2023
4 works in Ecommerce
Located in Melbourne, Australia (+9)
From €1,000 for Ecommerce
Worked in Education (+9)
Speaks English, Dutch(+1)
11-50 members
Xfive
5
(2 reviews)
Digital Solutions That Make a Difference.
Xfive is a digital product studio specializing in building web applications, delivering e-commerce solutions, and redesigning websites. We value lasting relationships with socially responsible businesses and organizations. Since 2005, we’ve worked with many fantastic clients. Are you looking to translate your idea into an MVP? To bring your ecommerce to the next level? Or to implement digital innovation in your business process? We can help you achieve your online goals. An MVP we built for the startup Olera helped them to secure the second installment of a $2.3M grant. Our Van Cafe website design seamlessly blends the functionality of a modern e-commerce website with a vintage look. Within a few weeks after launching their web app, Rare Assembly onboarded multiple new customers. Care, playing with open cards, and feedback culture are the core values of everything we do. We constantly improve our internal processes to provide the best discovery, design, and delivery services. With our post-launch Care & Growth program, we won’t let your web app or website corrode. Let’s talk! Our business development representatives have excellent communication skills and are great listeners. As one of our Clutch reviews says: “Their ability to understand what I’m thinking is the biggest differentiator between them and a generic vendor.” Contact us via our website, and we’ll get back to you as soon as possible to start the conversation.
5 works in Ecommerce
Located in Melbourne, Australia (+1)
From €5,000 for Ecommerce
Worked in Media (+11)
Speaks English, Czech(+3)
51-200 members
Emote Digital
5
(1 review)
Powerful Websites, High Performance Digital Marketing
Top awarded
Transform your company with a digital first approach with Melbourne's best award winning digital agency servicing clients Australia-wide. Full service across digital strategy, custom websites and eCommerce to high performance digital marketing services. Delivering stunning digital, creative, content and digital advertising since 2001 across a wide range of businesses and industries. Powerful digital for B2B and B2C brands starts here. Digital Marketing Full suite of digital marketing services to help you achieve your goals, all under one roof. Our services cover strategy, search, social, content and creative across all platforms and digital advertising channels. Websites and eCommerce eCommerce, website design and development for your business from a qualified digital agency, plus on-going website support and maintenance. Digital Transformation The best digital transformations to power your company; digital discovery, strategy, creative, development and on-going continuous improvement. Powerful Partnerships Our partnerships give us access to products, offers, training, support and early insights on the latest developments. We pass these benefits onto our B2B and B2C clients to get your digital presence ahead of the rest. These exclusive partnerships cover digital advertising, hosting, eCommerce and CMS platforms to name a few. Google Partner Meta Pro Partner Mailchimp Partner Klaviyo Partner WP Engine Strategic Partner Gold WooCommerce Expert BigCommerce Partner Key Digital Services: Digital Marketing Digital Strategy Search Engine Optimisation Social Media Management Social Media Advertising Influencer Marketing Search Engine Advertising Email Marketing Content Marketing Website Design & Development eCommerce Design & Development Digital Transformation
5 works in Ecommerce
Located in Melbourne, Australia
From €1,000 for Ecommerce
Worked in Media (+6)
Speaks English, Hindi(+2)
11-50 members
Vrinsoft Pty Ltd
4.9
(7 reviews)
Australia’s Top-Rated Software & App Development Company
Vrinsoft Pty Ltd is a top software and mobile app development company in Australia. With over a decade of experience in the Australian market, we have demonstrated a history of success in every industry vertical. Our team of more than 100+ qualified and skilled developers leverage cutting-edge technologies to create user-centric solutions for Native Android and iOS app development that take your businesses forward. We prioritise transparent communication and employ agile development methodologies to offer a seamless and successful project experience for our clients in Adelaide, Brisbane, Melbourne, Sydney, in Australia and across the globe. Our consistent track record of delivering over 500+ successful deployments for more than 200+ clients, along with timely project completions, has established us as a leading custom app development company in Australia. Get in touch with the best mobile app development company in Australia to make your business a success. Through effective mobile app development services and a collaborative approach, we make sure that your project aligns perfectly with your vision.
1 work in Ecommerce
Located in Melbourne, Australia
From €3,000 for Ecommerce
Worked in Real Estate (+6)
Speaks English
201-500 members
Just Email
5
(6 reviews)
A pure e-commerce email marketing agency, specializing in automated email marketing setups.
With Just Email your business will synergise with our team’s world class email marketing expertise to set up result focused, customer driven, automated email marketing series. In other words, Just Email is the easiest way to get your store setup with all the best practice email marketing automations, delight your customers and get more sales. We will expertly curate, build and implement highly tailored email automation journeys for you to save time on digital marketing - and sell more. Our work includes: - Email Template Design (We design, build and code - you relax.) - Email Marketing Strategy (We apply and tailor the best practice email automations to drive greater results for your business) - Website Sign Up Form Pop Up Creation (Swoon your visitors and build your subscriber list) - Automated Recurring Newsletters (Always stay in touch - without having to spend hours writing new emails)) - Nurture campaigns (Educate and excite your customers - make them fall in love with your brand.) - Automated Abandoned Cart Follow Up Emails (Stop missing out on lost sales.) - Automated Welcome emails for New Subscribers (Greet your new customers with a smile - help them towards their first purchase) - Automated Post-purchase thank you emails. (A little thank you goes a long way - Get more reviews) - Win-back (Retain your customers with ease.) For more info and to get a greater guage on how we can enhance your email marketing please visit: www.justemail.io
4 works in Ecommerce
Located in Melbourne, Australia
From €1,000 for Ecommerce
Worked in Food (+3)
Speaks English, French
1-10 members
Hashlogics
5
(7 reviews)
Transforming Businesses With Intelligent & Scalable Digital Solutions.
Highly recommended
Hashlogics, a reliable IT consulting and software development company with a decade of experience headquartered in Australia. Hashlogics proudly serves a diverse clientele from over 70 countries. With expertise spanning 30+ industries, including healthcare, manufacturing, banking, retail, telecommunications, education, and oil and gas, we have the knowledge and skills to meet the unique needs of any business. We specialize in creating customized solutions to meet the unique needs of businesses. Our services cover a wide range of areas, including: Custom Software Development: From enterprise solutions to CRM and ERP systems, we tailor our services to fit your business requirements. Mobile App Development: Whether it's Android, iOS, or cross-platform apps, we create dynamic mobile experiences that drive results for our business. Web Development: Our expertise extends to Progressive Web Apps, enterprise web solutions, and e-commerce platforms, ensuring seamless experiences across devices. No-Code Development: With intuitive platforms like Bubble.io and Squarespace, we empower businesses to develop powerful web applications effortlessly. We have helped more than 100 startups and enterprises in the US with designing and developing their digital products. In addition to our technical expertise, we also excel in usability, increasing growth, engaging users, and generating revenue. Our team consists of over 100 software developers and designers, each chosen for their exceptional talent and commitment. As a leading company, we're dedicated to delivering innovative applications that use the latest developments in technology to ensure an exceptional user experience. Ready to innovate? Let's collaborate and bring your digital vision to life. Contact us for a personalized consultation!
3 works in Ecommerce
Located in Melbourne, Australia
From €1,000 for Ecommerce
Worked in Software & Computer Services (+4)
Speaks English
51-200 members
foxmarketeer.com✅
5
(17 reviews)
Quickly unlock where the problems are!
Highly recommended
Top awarded
At Foxmarketeer – A leading digital marketing consulting firm, we provide Agile marketing solutions to respond quickly to marketing changes & business demand. Go beyond well-known practices to boost your speed and quickly fill your marketing gap. We live and breathe marketing. Digital marketing isn’t just what we do—it’s who we are.. We’re dedicated to providing top-notch solutions that empower our clients to turbocharge their businesses. Through strategic consulting, comprehensive services, training, & help you to hire best marketing talents. Our aim is to deliver tangible results, surpassing expectations and fostering enduring partnerships based on trust, transparency, and mutual growth. A uniquely collaborative culture full of passionate people who care more about your success. We bring a fresh perspective and infectious energy to every client relationship. Our emphasis on teamwork, trust and tolerance for diverging opinions helps clients focus on their opportunities, build their capabilities and win the future. Together, we achieve results that bridge what is with what can be. What Sets Us Apart We frequently hear that working with us feels different. Why? An extraordinary collaborative culture, driven by dedicated individuals that put your success first. We provide a new perspective and dynamic energy to each client engagement. Our emphasis on collaboration, trust, and tolerance for opposing viewpoints enables clients to focus on their possibilities, develop their skills, and win the future. Together, we generate achievements that connect what is and what can be.
1 work in Ecommerce
Located in Melbourne, Australia (+8)
From €1,000 for Ecommerce
Worked in Real Estate (+4)
Speaks English, Georgian(+2)
11-50 members
The Natives
5
(2 reviews)
Brands & eCommerce for the companies of today and the founders of tomorrow.
We are a digitally-native brand & eCommerce agency in Melbourne. Designing and developing high-converting online stores on Shopify.
Looking for work in Ecommerce
Located in Melbourne, Australia
From €5,000 for Ecommerce
Works in multiple industries
Speaks English
1-10 members
Jhavtech Studios
5
(6 reviews)
Every Pixel Matters.
Recommended
Top awarded
JhavTech Studio has been involved in commercial web-based & app-based, design & software development since 2011. With over a decade experience, we're constantly striving to remain ahead of market trends and support our clients in the online space. At JhavTech Studios, our priority is service regardless of the size of your company or the size of your project. We will always ensure the highest quality product and the best possible experience by leveraging our cutting-edge technological expertise. We are client-centric as each one is the focal point of our company. Why Us? • One of the Top 2022 Developers in Australia Awarded by Clutch • Top Mobile App Development Company awarded by goodfirms.co • Manifest Features Jhavtech Studios as Melbourne's Top Reviewed Developer for 2022 • Melborune's Top AngularJS Developer Awarded by Clutch • Rahul Jhaveri was named Top 10 CEO's in Australia in 2022 • 5 Star Google Reviews We're a Melbourne-based Mobile Application Design/Development and Website Design/Developemt company.
1 work in Ecommerce
Located in Melbourne, Australia
From €10,000 for Ecommerce
Worked in Consumer Electronics (+5)
Speaks English
11-50 members
Rock Agency
(0 review)
A strategic digital agency helping ambitious brands thrive online.
Top awarded
We’re an award-winning Melbourne-based digital agency helping companies be seen. We’re into inventive Website Design and Development, Online and Social Media Marketing, SEO and Branding, all delivered through cutting-edge tech. Rock Agency believe in delivering a more personalised customer experience - we listen first, then work to become an extension of your team in the way that you need us. Fusing media, technology and content, we offer better website design, better website development, better social media content, better paid search and ultimately, better business results for you.
2 works in Ecommerce
Located in Melbourne, Australia
From €10,000 for Ecommerce
Worked in Food (+3)
Speaks English
11-50 members
Storyfolk
5
(6 reviews)
Storytelling for brands. A small design and branding studio making a big impact.
Top awarded
Storyfolk is a female consultancy specialising in elevating businesses, amplifying not-for-profits, and crafting exceptional brands through storytelling and strategic design. Contact Information: For all branding, strategy, and graphic design enquiries, please get in touch with our Creative Director Sarah at sarah@storyfolk.com.au. For media enquiries, reach us at hello@storyfolk.com.au. Explore our work at www.storyfolk.com.au. Our Services: Research and co-design Brand Strategy and consultation Branding Website Design Print, packaging and publication design Animation and videography Marketing and campaigns A full description can be found here: https://www.storyfolk.com.au/services/ Our ethos: Build meaningful relationships Make work that matters Invest in strategic thinking Push our ideas further Some of Our Clients: We work with a diverse range of clients based on alignment to the brand's goals and vision. Here are some of our clients: Not-for-profit Sector: The National Centre for Action on Child Sexual Abuse Mental Health First Aid Australia Ethical Clothing Australia InLife Disability Support WWF Australian Community Support Organisation (ACSO) Palliative Care Victoria Sparkways (formerly Try Australia) Royal Flying Doctors World Vision Outside The Locker Room Yellow Ladybugs Deaf Australia New Humans of Australia Health and Mental Health: Alto Health HomeTeam Medical (Canada) Cliniva Medical (Kenya) Mental Health First Aid Australia InLife Disability Support Palliative Care Victoria Australian Community Support Organisation (ACSO) Deaf Australia The TARA Clinic Government: Australian Government - Department of Veterans Affairs Australian Government - Maritime Safety Authority Australian Government - Australian Research Council New South Wales Government - Public Works Advisory Victorian Government - Department of Education Professional Services: Chubb Insurance West Recruitment Coxswain Alliance OpenGalactic Artesian Invest Marcus Oldham Boab Management CW3 (formerly ConferenceWorks) Hummingbird Even McLean Dingo Digital Renewable Energy and sustainability: Horizon NL Ion Blue Sumday (formerly Local Carbon) Telus Electrical Boab Management OpenGalactic Retail, Hospitality, Tourism and Property: Kuranga Native Nursery Shhh Silk Narava Cotton On Group Etiko Contiki MDRN DEITY G Adventures Mach Green View Bank Homes Food, Beverage, and Hospitality: Noble Bootleggers Pure Dairy Paperbark Cafe by Kuranga Education: Monash University The Gordon Marcus Oldham Deakin University
Looking for work in Ecommerce
Located in Melbourne, Australia (+1)
From €25,000 for Ecommerce
Worked in Retail (+7)
Speaks English
1-10 members
Elegant Media
(0 review)
We Build High-Performance Mobile Applications.
Why Choose Elegant Media? As an aspiring entrepreneur or startup the decision to develop a mobile App is not an easy one and therefore the partner you select as your mobile app developer is also a decision that should not be taken lightly. Here are some compelling reasons for you to choose Elegant Media for your mobile App development Needs. Experience Across the last 12+ years, we have developed and deployed hundreds of mobile Apps for startups, entrepreneurs and businesses throughout the Asia-Pacific. Knowledge From wireframing to coding, from design to deployment, the expert in-house App development teams at Elegant Media are masters in building impactful mobile applications that deliver success and meet your exacting requirements. Quality Elegant Media is proud to build, develop and deploy mobile Apps that are of a high quality that sets the tone for monetisation or the achievement of your vision and goals. We have deployed mobile Apps that have reached top ranking spots in App Stores. Elegant Media is one of the only Australian IT Services companies to receive the ISO 9001:2015 certification for Quality Management. This means when you start a project with us, we ensure that it is delivered with a high level of professional quality across all stages. We furthermore include extensive testing and troubleshooting as part of our service offering and we promise to fix any errors free of charge within 60 days of project completion. Process As an ISO certified company, all our internal operations and processes are managed by custom in-house software and technologies, so you can be assured of a comprehensive and thorough approach to mobile app development. Pricing We offer competitive rates and flexible payment plans that make mobile App development a cost-effective solution for any startup or entrepreneur.
1 work in Ecommerce
Located in Melbourne, Australia
From €10,000 for Ecommerce
Worked in Education (+2)
Speaks English
51-200 members
ITCC: Your Partner in Digital Transformation and Innovation
5
(1 review)
Shaping The Digital Landscape With Innovation
Welcome to ITCC, where technology meets excellence! In today's fast-paced digital landscape, ITCC stands as a beacon of innovation, providing top-tier services and solutions across diverse industries. Dive into a world of innovation, expertise, and limitless possibilities. Our team of experts is dedicated to turning your vision into reality, making ITCC your go-to source for staying ahead of the curve and redefining what's possible. IT excellence starts here at ITCC - your ultimate tech hub! Our Service Offerings: Mobile App Development: In a world that operates on the palm of your hand, our skilled developers craft seamless, user-centric mobile applications across platforms. From intuitive user interfaces to robust backends, we turn your ideas into reality. Digital Transformation: Embrace the future with confidence as we guide you through comprehensive digital transformations. We help you optimize processes, integrate new technologies, and revamp customer experiences, propelling your business into a new era of efficiency and growth. Custom Software Development: Tailored to meet your unique business needs, our custom software solutions enhance productivity and streamline operations. We develop software that becomes an extension of your vision, improving workflows and fostering innovation. Web Development: Your online presence is your digital storefront. Our expert web developers build responsive, visually captivating, and functionally dynamic websites that not only captivate visitors but also convert them into loyal customers. UI/UX Designing: The first impression matters. Our creative UI/UX designers craft interfaces that are not only aesthetically pleasing but also intuitive, ensuring exceptional user experiences across all digital touchpoints. Enterprise Solutions: Unlock the full potential of your enterprise with our holistic solutions. From integrating enterprise resource planning (ERP) systems to developing sophisticated data analytics platforms, we help you harness the power of technology for better decision-making and growth. IT Consultations: Leverage our extensive expertise to navigate the ever-evolving tech landscape. Our seasoned consultants provide insights, strategies, and roadmaps that empower your organization to make informed technology-related decisions. Cloud Solutions: Scale your business efficiently and securely with our cloud solutions. We offer cloud infrastructure setup, migration, and management services, enabling you to harness the flexibility and power of cloud computing. Our Capabilities: At ITCC, our team is composed of dedicated professionals with diverse skill sets, bound by a common passion for innovation. With a blend of technical expertise and creative flair, we consistently deliver solutions that align with the unique goals and requirements of each client. Our Value Proposition: Innovation : We thrive on innovation. Our solutions are designed to be future-ready, integrating the latest technologies to ensure your business stays ahead of the curve. Quality: Excellence is non-negotiable. We uphold the highest standards in our development processes, ensuring that the end result is a product of uncompromising quality. Collaboration: We view ourselves as an extension of your team. We work closely with you, valuing your insights and fostering transparent communication throughout the project lifecycle. Tailored Solutions: Every business is unique. Our solutions are never one-size-fits-all. We tailor our services to fit your specific needs, providing the most relevant and effective strategies. Results-Driven: Your success is our success. We are dedicated to achieving measurable results that drive growth, efficiency, and profitability for your business. Client-Centric: Your satisfaction is our priority. We prioritize your goals, aspirations, and concerns, ensuring that our services align with your vision. At ITCC, we don't just provide services; we build partnerships. By choosing us, you're not just investing in technology; you're investing in a brighter, digitally transformed future for your business. Explore the limitless possibilities with ITCC – where innovation meets excellence. Visit www.itcc.co or call us at 1300 770 119 to embark on your journey toward technological transformation.
4 works in Ecommerce
Located in Melbourne, Australia
From €5,000 for Ecommerce
Worked in Wine & Spirits (+2)
Speaks English
51-200 members
Soto Group
5
(1 review)
Full service brand, website and marketing agency. Experts in growth centric branding and web design.
Top awarded
At Soto Group we empower brands. We work with intelligent and driven individuals who have a relentless pursuit to innovate and create. Soto Group supports business owners during this pursuit by providing advice, consulting and services designed to help clients work ON their business not IN their businesses. Using our proprietary systems and structures developed over 15 years, every Soto Group client has access to framework that supports some of the largest companies worldwide. For startups and new businesses, this means you launch with the right foundations and are geared for rapid growth. For existing businesses, this means we work with your foundations and build upon them, so you have a brand and presence that aligns with your desired growth. Our team is formed from the sharpest of minds and have developed national franchise models, worked with large record labels, and even had a tryst with NASA. Our staff are spread across Australia, UK, USA, India, Phillipines, Singapore and Dubai bringing a multitude of collective skills from a variety of industries that gives your company a competitive edge. This is why we are known for our impressive global launch strategies. We believe in work/life balance and bringing support to our clients who need help finding that balance. Our team supports you and your team, allowing you time to breathe, relax, go on a holiday or pursue whatever hobbies you desire. Ultimately, we work, so you can play
5 works in Ecommerce
Located in Melbourne, Australia
From €10,000 for Ecommerce
Worked in Energy & Oil (+20)
Speaks English, French(+2)
11-50 members
DigitXL
(0 review)
Driving Digital Excellence Using Data.
We help businesses & marketing teams drive growth & effective business decisions by using data. We offer quality consulting & implementation services for clients, including: - Data collection using Tag Managers ( Google Tag Managers, Adobe Launch, Tealium etc.) for web analytics tools like Google Analytics and Adobe Analytics. - Digital Strategy and Transformation services. - Optimisation services including Search Engine Optimisation, Conversion Rate Optimisation (CRO), sales funnel optimisation and much more.
Looking for work in Ecommerce
Located in Melbourne, Australia
From €1,000 for Ecommerce
Works in multiple industries
Speaks English
1-10 members
The House Painters
(0 review)
Professional Painters For Your Home
Looking For Professional Painters in Melbourne ? As most trusted residential painting company in Melbourne, Victoria The House Painters are the most recommended residential painting company in Melbourne, Victoria for quality interior and exterior house painting services.
Looking for work in Ecommerce
Located in Melbourne, Australia
From €5,000 for Ecommerce
Works in multiple industries
Speaks English
1-10 members

12 3

Struggling to choose? Let us help.

Post a project for free and quickly meet qualified providers. Use our data and on-demand experts to pick the right one for free. Hire them and take your business to the next level.

Insights from a Melbourne Ecommerce Expert: Thriving in the Digital Marketplace

Melbourne, renowned for its vibrant culture and innovative spirit, has also made a mark in the digital marketplace through exemplary ecommerce services. With the city's agencies amassing around 94 remarkable projects and positive feedback from numerous clients, Melbourne stands as a hub for ecommerce excellence.

Achievements of Local Ecommerce Agencies

Celebrated for Excellence

Local ecommerce agencies in Melbourne have consistently been recognized for their outstanding work, bagging numerous awards in the process. Although specific names are kept confidential, these accolades signify their capability to handle diverse and complex digital commerce challenges, earning them a trusted place in the competitive market.

Highlighted Client Successes

The practical prowess of Melbourne's agencies is further exemplified by their impressive portfolio of clients. From burgeoning startups to established retailers, these agencies have facilitated online commerce transformations, thereby supporting businesses in achieving enhanced digital presence and operational efficiency.

Strategic Budget Advice for Ecommerce Success

Budgeting Smartly

Understanding the budgetary constraints and ambitions is essential when selecting the right ecommerce agency. Here in Melbourne, the cost can vary widely based on agency reputation, the scope of services, and project complexity. However, insights suggest a few budget frameworks:

For Small Businesses and Startups: Engaging with agencies that offer modular solutions or starter packages can be cost-effective. Budgets for basic ecommerce setups might range from $5,000 to $15,000.

For Mid-size Businesses: Those with more complex needs might consider comprehensive service packages covering advanced ecommerce integrations and marketing strategies, typically costing between $20,000 to $80,000.

For Large Enterprises: For customized and extensive ecommerce platforms requiring high levels of integration and advanced features, investments may start from $100,000.

Maximizing Budget Efficacy

Prioritizing critical aspects like user experience (UX) design, robust backend capabilities, and seamless payment integration ensures that the funds are smartly allocated, providing value at every step of the ecommerce journey.

Optimizing Your Ecommerce Strategy with Melbourne's Experts

Melbourne's eclectic mix of sophisticated ecommerce agencies offers solutions for businesses of all sizes aiming to thrive online. By leveraging local expertise and focusing on strategic investments, companies can effectively convert digital visits to durable revenue streams. Partnering with a Melbourne-based agency, known for its rigorous adherence to quality and innovation, ensures that your ecommerce venture is not just about surviving but thriving. As your local Sortlist expert, I recommend exploring the diverse options available in Melbourne to uplift your business in the global ecommerce arena.

Written by Karim Saadoune Sortlist Expert in MelbourneLast updated on the 18-05-2025

Discover what other have done.

Get inspired by what our agencies have done for other companies.

Website Design & Development

Post Production Image Editing & Retouching Service

JPV FooD Website

Frequently Asked Questions.

When Melbourne businesses partner with e-commerce agencies, tracking the right key performance indicators (KPIs) is crucial for measuring success and driving growth. Here are some essential KPIs to monitor:

Conversion Rate (CR): The percentage of website visitors who complete a desired action, such as making a purchase. A good CR for Melbourne e-commerce businesses typically ranges from 2% to 4%.
Average Order Value (AOV): The average amount spent per transaction. For Melbourne retailers, this can vary widely depending on the industry, but increasing AOV is always a positive sign.
Customer Acquisition Cost (CAC): The total cost of acquiring a new customer, including marketing and advertising expenses. In the competitive Melbourne market, aim to keep this as low as possible while maintaining quality.
Return on Ad Spend (ROAS): The revenue generated for every dollar spent on advertising. A healthy ROAS for Melbourne e-commerce businesses is typically 4:1 or higher.
Cart Abandonment Rate: The percentage of users who add items to their cart but don't complete the purchase. The global average is around 70%, but local Melbourne businesses should aim for lower rates.
Page Load Time: The time it takes for your e-commerce pages to load. With Melbourne's fast internet speeds, aim for load times under 3 seconds to prevent user frustration and abandonment.
Mobile Traffic and Conversion Rate: The percentage of traffic and conversions coming from mobile devices. In Melbourne, where mobile usage is high, this should be a significant portion of your overall traffic and sales.
Customer Lifetime Value (CLV): The total revenue a business can expect from a single customer account throughout their relationship. Focus on increasing this metric to build a sustainable Melbourne-based e-commerce business.
Organic Traffic Growth: The increase in visitors coming from search engines without paid advertising. This is particularly important in the competitive Melbourne market to reduce reliance on paid channels.
Email Marketing Performance: Metrics such as open rates, click-through rates, and conversions from email campaigns. For Melbourne businesses, personalised and localised email content can significantly boost these metrics.

Remember, while these KPIs are important, their relevance may vary depending on your specific Melbourne-based e-commerce business and goals. Work closely with your e-commerce agency to determine which KPIs align best with your objectives and regularly review them to ensure you're on track for success in the vibrant Melbourne market.

Successful e-commerce developers in Melbourne employ several key strategies to ensure the scalability and future-proofing of online stores. These strategies are crucial for businesses to thrive in the rapidly evolving digital landscape of Australia's second-largest city. Here are some of the most effective approaches:

Cloud-based infrastructure: Melbourne developers increasingly leverage cloud platforms like AWS, Google Cloud, or Microsoft Azure. This allows for easy scaling of resources during peak times, such as holiday shopping seasons or major sales events.
Microservices architecture: By breaking down the e-commerce platform into smaller, independent services, developers can update and scale individual components without affecting the entire system. This is particularly useful for Melbourne's diverse range of online businesses, from boutique local shops to large retail chains.
Headless commerce: This approach separates the front-end presentation layer from the back-end functionality, allowing for greater flexibility in creating omnichannel experiences. It's especially relevant in Melbourne's tech-savvy market, where consumers expect seamless shopping experiences across devices.
API-first development: By prioritizing API development, Melbourne e-commerce developers ensure that their platforms can easily integrate with current and future technologies, from augmented reality (AR) for virtual try-ons to voice commerce for smart home devices.
Progressive Web Apps (PWAs): PWAs offer app-like experiences within browsers, combining the best of web and mobile apps. This is particularly important in Melbourne, where mobile commerce is rapidly growing.
Automated testing and continuous integration/continuous deployment (CI/CD): These practices ensure that new features and updates can be rolled out quickly and reliably, keeping Melbourne's e-commerce stores at the forefront of innovation.
Performance optimization: Melbourne developers focus on optimizing page load times and overall performance, crucial for retaining customers in a city known for its fast-paced lifestyle and high expectations for digital experiences.
Data analytics and AI integration: Implementing robust analytics and AI capabilities allows for personalized shopping experiences and predictive inventory management, helping Melbourne businesses stay competitive in the market.

To illustrate the importance of these strategies, let's look at some data:

Strategy	Impact
Cloud-based infrastructure	Can handle up to 10x normal traffic during peak seasons
Microservices architecture	Reduces deployment time by up to 75%
Headless commerce	Increases conversion rates by up to 30% across devices
Progressive Web Apps	Can improve mobile conversion rates by up to 36%

By implementing these strategies, Melbourne's e-commerce developers are not only ensuring the scalability and future-proofing of online stores but also positioning them to take advantage of emerging technologies and changing consumer behaviors. This approach is crucial in a city that's at the forefront of Australia's digital economy and home to a thriving startup ecosystem.

After launching an online store, e-commerce agencies in Melbourne typically offer a range of ongoing support and maintenance services to ensure the continued success and smooth operation of your e-commerce business. These services are crucial for keeping your online store up-to-date, secure, and optimized for performance. Here's an overview of the typical ongoing support and maintenance services offered:

Technical Support and Troubleshooting: Agencies provide ongoing technical support to address any issues that may arise with your e-commerce platform. This includes bug fixes, error resolution, and general troubleshooting to keep your store running smoothly.
Software Updates and Security Patches: Regular updates to your e-commerce platform and associated plugins are crucial for maintaining security and functionality. Melbourne agencies typically manage these updates to ensure your store is protected against the latest threats and benefits from new features.
Performance Optimization: Ongoing monitoring and optimization of your store's performance, including page load times, mobile responsiveness, and overall user experience. This is particularly important in Melbourne's competitive e-commerce market, where user experience can significantly impact conversion rates.
Content Management: Many agencies offer services to help manage and update your product catalog, including adding new products, updating descriptions, and managing inventory levels.
SEO Maintenance: Continuous search engine optimization to ensure your store remains visible in search results. This is crucial in Melbourne's dynamic e-commerce landscape, where search trends can change rapidly.
Analytics and Reporting: Regular analysis of your store's performance metrics, providing insights into sales, customer behavior, and other key performance indicators (KPIs).
Payment Gateway Management: Ensuring that payment systems remain up-to-date and compliant with the latest financial regulations, which is particularly important given Australia's strict financial compliance requirements.
Backup and Recovery Services: Regular backups of your e-commerce data and systems, along with recovery plans in case of data loss or system failures.
Security Monitoring: Continuous monitoring for potential security threats and implementation of measures to protect against cyber attacks, which is crucial given the increasing frequency of online threats targeting Australian businesses.
Conversion Rate Optimization (CRO): Ongoing analysis and implementation of strategies to improve conversion rates, tailored to the Melbourne market and consumer behavior.

Many Melbourne-based e-commerce agencies offer these services through tiered support packages or customized maintenance plans. It's common to see agencies providing 24/7 support, especially for critical issues, given the round-the-clock nature of online retail.

According to a 2023 survey by the National Online Retailers Association (NORA), 78% of Australian e-commerce businesses consider ongoing support and maintenance as 'crucial' or 'very important' to their online success. In Melbourne specifically, where the e-commerce market is particularly competitive, agencies often go above and beyond basic maintenance, offering strategic consultation to help businesses stay ahead in the rapidly evolving digital landscape.

When selecting an e-commerce agency in Melbourne for ongoing support, it's advisable to look for those with a proven track record in your specific industry, familiarity with local market trends, and the ability to scale services as your business grows. Remember, the right ongoing support can be the difference between an online store that merely survives and one that thrives in Melbourne's dynamic e-commerce ecosystem.