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ONECX

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Gurugram, India
ONECX designs, engineers, operates and owns digital customer experiences for enterprises.
ONECX is a leading digital customer experience company for Indian enterprises and global brands. It designs, engineers, operates and owns digital customer experiences across UX design, engineering, data, martech, Personalisation and AI, measured on revenue, growth and retention rather than deliverables, under its Connected Experiences framework and its Build. Operate. Own. engagement model. ONECX is the brand of Razornext Technologies Private Limited, a Razorpod Group Company. Its seven services are Experience Design (UX), Experience Engineering, AI MAX, Martech Solutions, Personalisation, Data Engineering and CX Strategy & Transformation. Connected Experiences™ is its framework for running the customer experience as one system, so every touchpoint connects to a measured business outcome. Under Build. Operate. Own. ONECX builds the experience, operates it in production against agreed targets, and owns the outcomes rather than handing over a project and stepping away. Its 110+ specialists work as one accountable team of strategists, designers, engineers and data architects, with 85+ projects completed and an 82% repeat-client rate, makes them a leading player in the indian ecosystem. ONECX has delivered digital customer experiences for Airtel, SUD Life Insurance, Religare Broking, Mahindra and Mahindra, HPE, Carrier Midea, Himalya, Revolt Motors, Greaves Ampere, Ministry of Manpower, Singapore, Diageo, Paypal, Lixil, Bill and Melinda gates foundation, Govt. of Assam and more.  ONECX serves enterprises in BFSI, telecom, automotive, retail, alco-bev, pharma, consumer electronics, manufacturing, government, digital products and healthcare, across India, the US, the UK and Singapore, from its headquarters in Gurugram (HQ) and offices in Mumbai and Chandigarh. Their solution is DPDP-defensible by design: consent capture, data residency and audit trails are built into delivery under India's Digital Personal Data Protection Act, not retrofitted when procurement asks.
110 people in their team
Speaks English, Hindi
Sortlist member since 2026
Founded in 2020
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Services

13 services offered by ONECX

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  • Description
    Software DevelopmentONECX designs, builds, and operates enterprise software products and digital platforms built around real customer and business needs. We turn complex business requirements into scalable, high-performing digital products, including customer portals, web platforms, mobile applications, APIs, and connected digital ecosystems. Our Approach: Build. Operate. Own.We take responsibility for the complete product lifecycle rather than delivering development in isolation. We bring together product, design, engineering, data, martech, and AI under one accountable team. This helps enterprises connect customer experiences directly with the systems, data, and processes behind them. Cross-Functional Expertise Our software development teams work seamlessly across:Strategy & Design: Product strategy and UX design.Core Engineering: Frontend and backend engineering.Infrastructure: Cloud architecture and data engineering.Lifecycle Support: Integrations, testing, and ongoing optimisation.Strategic Architectural PillarsWe focus on building software that is:Scalable for enterprise volumes and complex business requirements.Secure and resilient for critical customer and business journeys.Data-connected with the right integrations, APIs, and data foundations. Experiment-ready so teams can continuously test and improve experiences.AI-ready where AI can create measurable business value.Built for operations with monitoring, optimisation, and continuous improvement after launch.Industries & Business ImpactONECX works with enterprises across BFSI, automotive, mobility, telecom, retail, and other industries to build and operate digital products that support:AcquisitionConversionServicingRetentionGrowth
    Skills in Software Development (12)
    Android App DevelopmentHybrid Mobile App DevelopmentSoftware DevelopmentMobile App DevelopmentAndroid DevelopmentApp DevelopmentCustom Software DevelopmentMobile Application DevelopmentCustom DevelopmentCRM App Development+2
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  • Description
    AI Solutions ONECX helps enterprises move AI from experimentation to production, using AI to improve customer experiences, accelerate operations and create measurable business value. We combine AI strategy, product design, engineering, data and enterprise systems** to build AI solutions that work within real business environments, not just isolated prototypes. Our teams work across AI-powered customer experiences, intelligent automation, AI content systems, conversational interfaces, enterprise copilots, recommendation and personalisation systems, and AI-enabled engineering workflows. We help enterprises with: AI strategy and use-case identification** based on business value and feasibility AI product development** from concept and prototype to production Generative AI applications** using enterprise data, LLMs and retrieval systems AI-powered customer experiences** across websites, apps and digital journeys * **AI content systems** for creating, adapting and scaling enterprise content * **AI personalisation** using customer signals and behavioural data * **Intelligent automation** across repetitive business and operational workflows * **AI engineering systems** that improve software development and delivery * **Data and AI foundations** including data pipelines, integrations, governance and evaluation * **AI optimisation and operations** to monitor performance and continuously improve production systems Our approach is grounded in enterprise realities: data quality, security, governance, integration, scalability and measurable outcomes. ONECX works with enterprises to identify where AI can create genuine value, build the right solution and operate it beyond the initial launch. **From AI demos to AI that works in production.**
    Skills in Artificial Intelligence (13)
    AI DevelopmentAI MarketingMarketing AutomationArtificial IntelligenceAI ExpertiseExperience MarketingInnovative MarketingAI StrategyGenerative AIAI Image Generation+3
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  • Description
    ONECX SEO Services ONECX helps enterprises improve organic visibility, qualified traffic, and digital growth through enterprise SEO, technical SEO, content strategy, and SEO engineering. We combine SEO with UX, content, data, technology, and digital experience to build search strategies that improve discoverability while supporting business outcomes. Our SEO Services Technical SEO Crawlability, indexing, site architecture, Core Web Vitals, structured data, and international SEO. Enterprise SEO Optimisation for large websites, complex information architectures, and multiple business lines. SEO Strategy and Audits Identify technical, content, and growth opportunities. On-Page SEO Metadata, headings, internal linking, content structure, and search intent. Content Strategy Built around customer needs, search behaviour, and business priorities. Programmatic and Scalable SEO For large product, location, and service inventories. International SEO Country and language targeting, localisation, and hreflang implementation. SEO Migration Support for website redesigns, replatforming, domain changes, and information architecture changes. Structured Data and Entity Optimisation Help search engines understand products, services, organisations, and content. GEO and AI Search Optimisation Improve visibility across emerging AI-powered search experiences. SEO Analytics and Experimentation Use search, behavioural, and business data to continuously improve performance. How We Work ONECX works across strategy, design, engineering, content, and data, allowing SEO requirements to be incorporated into the digital experience and technology stack rather than treated as an afterthought.
    Skills in SEO (18)
    Local SEOTech SEOOn-Page SEOTech SeoSEO OptimizationSEO StrategyGoogle SEOOrganic SEOOrganic SEOOrganic SEO+8
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  • Description
    Web Application Development ONECX designs, develops, and operates enterprise web applications that are scalable, secure, and built around real customer and business workflows. We combine UX design, product strategy, frontend and backend development, API integration, cloud engineering, data, and analytics to build web applications that perform reliably at enterprise scale. Our Web Application Development Capabilities Enterprise Web Applications For complex customer and employee workflows. Customer Portals and Self-Service Platforms Simplify digital journeys and improve user experience. B2B and B2C Web Applications Designed around specific business and user needs. Progressive Web Applications (PWAs) and Responsive Experiences Fast, app-like experiences across devices. Frontend Development Using modern web technologies and component-based architectures. Backend Development and APIs Scalable application services and integrations. Cloud-Native Web Applications Built for performance, availability, and scalability. Third-Party and Enterprise Integrations Across CRM, ERP, payment, marketing, and data platforms. Data-Driven Applications Connected to analytics, experimentation, and personalisation systems. Application Modernisation For legacy platforms and existing web applications. End-to-End Ownership From product discovery and UX design through engineering, testing, deployment, and ongoing optimisation, ONECX provides one accountable team across the complete application lifecycle. We build web applications for enterprises across BFSI, automotive, mobility, telecom, retail, and other industries, with a focus on performance, usability, security, scalability, and measurable business outcomes. Design. Build. Operate. Own.
    Skills in Web Application (24)
    Mobile AppMobile App DesignHybrid Mobile App DevelopmentMobile App GamingMobile Gaming AppMobile App DesignMobile App DevelopmentMobile Gaming AppMobile App UI DesignWebsite Design+14
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  • Description
    UI/UX Design ONECX provides UI/UX design and digital experience design services for enterprises looking to improve customer journeys, digital products, and business outcomes. We combine UX research, product strategy, interaction design, UI design, design systems, prototyping, and usability testing to create digital experiences that are intuitive, accessible, and built around real user and business needs. Our UI/UX Design Capabilities UX Research and Discovery Understand users, behaviours, needs, and business goals. Customer Journey and Service Design Across digital and physical touchpoints. Information Architecture and Interaction Design For complex enterprise products. UI Design For websites, web applications, and mobile applications. Design Systems Create consistency and accelerate digital product development. Prototyping and Usability Testing Validate experiences before development. Product Design From early concepts through production. UX Optimisation Using analytics, experimentation, and behavioural data. Accessibility and Responsive Design Across devices and customer segments. Enterprise UX Transformation For legacy digital products and complex ecosystems. Cross-Functional Collaboration Our designers work closely with product, engineering, data, martech, and business teams, ensuring that design decisions can be translated into scalable technology and measurable outcomes. ONECX works with enterprises across BFSI, automotive, mobility, telecom, retail, and other industries, designing digital experiences that improve acquisition, conversion, engagement, and retention.
    Skills in Ergonomy (UX/UI) (14)
    User Experience OptimizationUX optimizationUX DesignUser ExperienceUI DesignUI UXUser Centric DesignUser ExperimentsUser Interface DesignUX Experiment+4
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  • Description
    Data Consulting ONECX provides enterprise data consulting and data engineering services that help organisations turn fragmented data into reliable, actionable business intelligence. We help enterprises define their data strategy, architecture, governance, and operating model, and build the data foundations required for analytics, personalisation, AI, and digital growth. Our Data Consulting Capabilities Data Strategy and Roadmap Aligned to business and digital transformation goals. Data Architecture Across cloud, warehouse, lake, and lakehouse environments. Data Engineering and Pipelines For reliable collection, transformation, and delivery. Customer Data Platforms (CDP) Unified customer insights and customer data foundations. Data Integration Across CRM, ERP, marketing, product, and enterprise systems. Data Quality and Governance Improve accuracy, consistency, and trust. Analytics and Reporting Foundations Connect data to business decisions. Customer and Behavioural Analytics Understand journeys, engagement, and conversion. Personalisation and Experimentation Data Support real-time digital experiences. AI-Ready Data Foundations Make enterprise data usable for AI applications and intelligent automation. Data Modernisation Move from legacy data architectures to modern cloud platforms. Technology and Approach ONECX works across strategy, data engineering, technology, and digital experience, helping enterprises connect data with the systems and experiences that use it. We work with technologies and platforms across modern data ecosystems, including BigQuery, Snowflake, Databricks, Kafka, RudderStack, and Segment, alongside enterprise analytics and marketing platforms. Our focus is not simply on moving or storing data. We help enterprises build trusted, connected, and usable data foundations that support better customer experiences, faster decisions, and measurable business outcomes.
    Skills in Data Consulting (4)
    Data VisualizationData ConsolidationGoogle Data StudioData engineering
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  • Description
    Mobile App Development ONECX designs, develops, and operates enterprise mobile applications that connect customer needs with business processes, data, and digital services. We combine product strategy, UX/UI design, mobile engineering, backend development, APIs, data, and analytics to build mobile experiences that are scalable, secure, and designed for continuous improvement. Our Mobile App Development Capabilities iOS and Android App Development For B2B and B2C products. Native and Cross-Platform Mobile Applications Based on product and business requirements. Customer-Facing Mobile Apps For acquisition, engagement, transactions, and self-service. Enterprise and Employee Applications Simplify internal workflows and operations. Mobile Product Design and UX/UI Focused on usability, accessibility, and conversion. API and Backend Development Connect mobile applications with enterprise systems. Third-Party Integrations Across CRM, payments, authentication, marketing, and data platforms. Personalisation and Experimentation Continuously optimise mobile experiences. Analytics and Behavioural Tracking Understand engagement and product performance. AI-Powered Mobile Experiences Including intelligent assistance, recommendations, and automation. Mobile App Modernisation For legacy applications and evolving digital products. End-to-End Ownership From product discovery and experience design through development, testing, deployment, and ongoing optimisation, ONECX provides one accountable team across the complete mobile product lifecycle. We work with enterprises across BFSI, automotive, mobility, telecom, retail, and other industries, building mobile applications that are reliable, scalable, and connected to measurable business outcomes. Design. Build. Operate. Own.
    Skills in Mobile App (19)
    Mobile AppMobile App DesignHybrid Mobile App DevelopmentMobile App GamingMobile Gaming AppMobile App DesignMobile App DevelopmentMobile Gaming AppMobile App UI DesignApp Development+9
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  • Description
    E-commerce Development ONECX designs, develops, and operates enterprise e-commerce platforms that connect digital customer experiences with commerce, product, data, and business systems. We combine e-commerce strategy, UX/UI design, software engineering, data, personalisation, and martech to build digital commerce experiences that are scalable, fast, and designed to improve conversion and customer lifetime value. Our E-commerce Capabilities B2C and B2B E-commerce Development For complex enterprise businesses. E-commerce Website Design and UX Focused on discovery, conversion, and retention. Headless and Composable Commerce Architectures For flexible digital experiences. Product Catalogue and Search Experiences Designed for large and complex inventories. Checkout and Payment Experiences Optimised for usability and conversion. E-commerce Integrations Across ERP, CRM, PIM, OMS, payment, logistics, and marketing platforms. Personalisation and Recommendations Using customer and behavioural data. Search and SEO For scalable product and category experiences. Experimentation and CRO Continuously improve digital commerce journeys. Analytics and Customer Data Connect behaviour with commercial outcomes. AI-Powered Commerce Including intelligent search, recommendations, content generation, and customer assistance. E-commerce Platform Modernisation and Migration For legacy digital commerce environments. Integrated Commerce Approach ONECX brings together strategy, design, engineering, data, martech, personalisation, and AI under one accountable team, allowing enterprises to improve the complete commerce experience rather than optimise individual components in isolation. We work with enterprises across retail, automotive, mobility, BFSI, telecom, and other industries, building e-commerce experiences that support acquisition, conversion, engagement, and long-term customer value. Build commerce experiences that perform.
    Skills in E-commerce (13)
    E-commerceeCommerce DevelopmenteCommerce SEOeCommerce Web DevelopmentEcommerceEcommerce SolutionsEcommerce SEOEcommerce Web DesignEcommerce Web DevelopmentEcommerce Website+3
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  • Description
    Digital Product Management ONECX provides digital product management services that help enterprises turn business opportunities and customer needs into scalable digital products. We bring together product strategy, UX, technology, data, engineering, and business teams to define product direction, prioritise investments, and take digital products from discovery to launch and continuous improvement. Our Digital Product Management Capabilities Product Strategy and Vision Aligned with business and customer objectives. Product Discovery Identify customer problems, opportunities, and use cases. Roadmaps and Prioritisation Based on business value, customer impact, and technical feasibility. Product Requirements and User Stories Connect business goals with delivery. Customer Journey and Experience Mapping Identify opportunities across the product lifecycle. MVP Definition and Rapid Validation Test ideas before significant investment. UX and Product Design Collaboration Create intuitive digital products. Agile Product Delivery Across design, engineering, data, and technology teams. Product Analytics and Experimentation Measure adoption, engagement, and conversion. Product Optimisation Using behavioural data, customer feedback, and experimentation. Digital Product Modernisation For legacy applications and platforms. AI-Enabled Product Development Identify and integrate practical AI use cases. Integrated Product Partnership ONECX operates as an extension of the enterprise product team, bringing together product, design, engineering, data, martech, and AI capabilities under one accountable team. We help enterprises build and continuously improve digital products across BFSI, automotive, mobility, telecom, retail, and other industries, with a focus on customer value, adoption, operational efficiency, and measurable business outcomes.
    Skills in Product Management (8)
    Product DesignProduct ManagementProduct Lifecycle ManagementProduct DevelopmentProduct StrategyProduct strategyProduct GrowthProduct Growth
    Learn more about Product Management
  • Description

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    Skills in Web analytics/Big data (10)
    Web Analytics/Big dataBig DataData AnalyticsMarketing AnalyticsGoogle AnalyticsData AnalysisWeb Analytics Big DataDigital AnalyticsWeb AnalyticsWeb analytics
    Learn more about Web analytics/Big data
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Team

110 members in ONECX's team

StoryMarketing is forgotten. A great experience never is. A bad one is never forgiven. WhoWeAre.Customers remember how every interaction felt: the first tap, the checkout that didn't get in the way, the support that arrived before they had to ask. Those moments are the brand. Everything else is the promise.
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Details

  • HeadquarterUdyog Vihar II Road, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana, India