The 10 Best Microsoft Dynamics CRM Consulting Firms in the United Arab Emirates - 2025 Reviews
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Top Microsoft Dynamics CRM Consulting Firms in the United Arab Emirates

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Software DevelopmentMicrosoft Dynamics CRM ConsultingUnited Arab Emirates
12 firms
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All Microsoft Dynamics CRM Consulting Consultants in the United Arab Emirates

  • Inwizards

    (0 review)

    Inwizards: Leading Software Development Company

    Inwizards Software Technology is a leading US-based software development company that assists businesses to adopt digital transformation and acquire immense success. We specialize in offering a wide range of services, including IT consulting, Custom Software Development, Digital Marketing, SEO, Product Development, Mobile App Development and many more. We aim to deliver the finest on the table infused with innovative technologies. Our presence for more than one and a half-decade with a vast network and expertise is what sets us apart as a website and application development company. Our veteran team of experts handpick software solutions and ensure a long-term competitive edge. Inwizards offer a number of clientele software technologies from WordPress, Flutter, IOT, AngularJs, Blazor Development, Blockchain, PHP, Full Stack Development, ReactJs, NodeJs, Web Development, E-commerce Web Development, Android App Development, iOS App Development, Xamarin Development, etc.
    Looking for work in Microsoft Dynamics CRM Consulting
    Unknown location
    Budget on request
    Worked in Music (+7)
    Speaks English
    51-200 members

  • IP TRIX

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    5
    (6 reviews)

    THE WAY FORWARD..

    Highly recommended
    Overview: At IPTRIX, we are dedicated to revolutionizing the way businesses operate through innovative technology solutions. As a leading provider of comprehensive IT services, we specialize in delivering tailored solutions that enhance efficiency, drive growth, and secure digital infrastructures. Our mission is to empower organizations by leveraging cutting-edge technology to solve complex challenges and enable sustainable success. What We Do: Custom Software Development: We design and develop bespoke software solutions that meet your unique business needs, from web and mobile applications to enterprise systems. IT Consulting: Our expert consultants work closely with you to understand your business goals and provide strategic guidance on technology adoption, IT strategy, and digital transformation. Managed Services: We offer end-to-end managed IT services, including system monitoring, maintenance, and support, ensuring your technology operates smoothly and efficiently. Cybersecurity: Protect your business from evolving cyber threats with our comprehensive security solutions, including risk assessments, threat detection, and incident response. Cloud Solutions: Harness the power of the cloud with our services, including cloud migration, infrastructure management, and optimization to enhance scalability and flexibility. Our Approach: We pride ourselves on our client-centric approach, focusing on understanding your specific needs and delivering solutions that align with your business objectives. Our team of experienced professionals combines technical expertise with industry insight to provide innovative and effective solutions. We are committed to staying at the forefront of technology trends and continuously improving our services to meet the evolving demands of the digital landscape. Why Choose Us: Expert Team: Our team consists of highly skilled professionals with diverse expertise across various IT domains. Innovative Solutions: We use the latest technologies and methodologies to deliver solutions that drive tangible results. Customer Focus: We prioritize building strong, long-term relationships with our clients through exceptional service and support. Proven Track Record: Our successful track record includes delivering projects on time, within budget, and with high client satisfaction. Contact Us: Discover how IPTRIX can transform your business with innovative technology solutions. Contact us today to schedule a consultation and explore how we can help you achieve your IT goals
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Dubai, United Arab Emirates
    From €1,000 for Microsoft Dynamics CRM Consulting
    Worked in Automotive (+3)
    Speaks English
    11-50 members

  • Potensia Media

    verified-flag
    4.9
    (21 reviews)

    Ingenuity and creativity with a targeted approach.

    We are a boutique agency of a passionate and crazy team that combines the art of science, creative, & strategy to transform your brand.
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Dubai, United Arab Emirates
    From €1,000 for Microsoft Dynamics CRM Consulting
    Worked in Retail (+12)
    Speaks English, Arabic(+5)
    51-200 members

  • Dow Group DMCC

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    (0 review)

    -​E-Commerce Solutions & Services -Web Des -Mobile App Development Services -Social Media Marketing

    We are not just another digital agency—We're your strategic partner in achieving online success. With a rich history of more than 24 years of delivering exceptional digital experiences, we specialize in crafting tailored solutions that empower businesses to thrive in the ever-evolving digital landscape. Our comprehensive services encompass web design and development, digital marketing, branding, e-commerce solutions, mobile app development, Cloud Hosting, ERP, and more. Whether you're a small startup or a multinational corporation, we have the expertise and resources to bring your vision to life and drive measurable results.
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Dubai, United Arab Emirates
    From €1,000 for Microsoft Dynamics CRM Consulting
    Worked in Others (+19)
    Speaks English, Arabic(+1)
    11-50 members

  • Walnut Global Solutions

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    4.7
    (1 review)

    Cracking the Future: Empowering Excellence with Walnut Global Solutions

    Transform your business with Walnut Global Solutions. We offer innovative software solutions and expert consulting services to drive growth and efficiency
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Sharjah, United Arab Emirates
    From €2,300 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    51-200 members

  • Cynosure Solutions

    (0 review)

    Enabling Business Performance Through IT Services

    An integrated enterprise IT solutions and cloud services provider, having consulting, functional and technical expertise to efficiently execute projects.
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Abu Dhabi, United Arab Emirates
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members

  • Burhani

    (0 review)
    Dubai's Leading IT Support & Microsoft Cloud Services Company. ✔ Guaranteed Response ✔ 20+ Yrs Experience ✔ 93.7% Client Rating ➜ ☎️ (04) 266 0852
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Dubai, United Arab Emirates
    Budget on request
    Works in multiple industries
    Speaks English
    1-10 members

  • Bilytica

    (0 review)
    BI Services in UAE - تحليلات الأعمال الإمارات العربية المتحدة Bilytica #1 Business Intelligence in UAE | Big Data in UAE | BI Services in UAE | Business | Business Intelligence Consulting Services in UAE Dubai
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Abu Dhabi, United Arab Emirates
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members

  • SQIT Consulting

    (0 review)
    SQIT Consulting is The Best Dynamic 365 Consultancy And Microsoft Dynamics AX Partners In Dubai If You Want to Grow Your Business Then Visit Our Website.
    Looking for work in Microsoft Dynamics CRM Consulting
    Unknown location
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members

  • IAx Services

    (0 review)
    Find here Microsoft Dynamics 365 Partner and Business & IT Solutions provider in Dubai UAE. IAX Services Microsoft Gold partner UAE offers complete Microsoft Dynamics 365 solutions and Implementation services for Microsoft Business Applications, Backup & Disaster Recovery, Cloud Offerings, Infrastructure services, Security, and Surveillance in UAE
    Looking for work in Microsoft Dynamics CRM Consulting
    Unknown location
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members

  • VDS

    (0 review)
    Vector Tech | Leading IT & Telecom Company offer high-end technologies & Product across middle east & Africa. We thrive on technology and it is our strength
    Looking for work in Microsoft Dynamics CRM Consulting
    Unknown location
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members

  • Novasoft Global

    (0 review)
    Digital transformation Technology, Consulting services & Accounting Microsoft through Microsoft Dynamics 365, Dynamics CRM, MS Dynamic, Business Central, LS Retail, Magento Solutions
    Looking for work in Microsoft Dynamics CRM Consulting
    Unknown location
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members

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Customer reviews about Microsoft Dynamics CRM Consulting Firms in the United Arab Emirates

Operations ManagerRetail | Abu Dhabi, UAE

Having a Microsoft Dynamics CRM consulting consultant from UAE onboard was a game changer for our retail operations. Their tailored strategies helped us leverage Dynamics CRM to unify our customer data and sales operations across all branches. Improved data visibility has directly impacted our sales performance positively.

CEO at Tech InnovationsTechnology | Dubai, UAE

As a Dubai-based startup, navigating customer relationships can be daunting. Engaging with a Microsoft Dynamics CRM consulting firm in UAE transformed our approach. Their expert guidance on implementing Microsoft Dynamics effectively streamlined our processes and enhanced customer interactions, resulting in higher satisfaction rates.

Customer Service DirectorHospitality | Sharjah, UAE

We sought the expertise of a Microsoft Dynamics CRM Consulting Firm in the UAE to refine our customer service operations. Their profound knowledge in integrating Microsoft Dynamics with our existing systems allowed us to offer more personalized customer experiences. Since then, our client retention rates have soared.

Insights from a Local Expert: Microsoft Dynamics CRM Consulting in the UAE

Accolades and Recognition

In the UAE's bustling market, Microsoft Dynamics CRM consulting agencies have distinguished themselves not only by their expertise but also through various notable awards. Many local firms have garnered accolades for their innovative solutions and exceptional service delivery, which include industry-specific awards as well as recognition on international platforms. These awards reflect their commitment to excellence and their prowess in leveraging Microsoft Dynamics CRM to drive business success.

Client Portfolio Highlights

A testament to their effective strategies are the prestigious client lists these consulting firms boast. From thriving start-ups to established multinational corporations, agencies have successfully rolled out customized CRM solutions across diverse sectors such as retail, real estate, and finance. Notable collaborations include projects for leading financial institutions and major retail chains in the UAE, enhancing their customer relationships and operational efficiencies through tailored Dynamics CRM strategies.

Budget Considerations for CRM Consulting

Understanding budgeting for Microsoft Dynamics CRM consulting in the UAE is crucial for any business considering this investment. Consultancy fees can vary widely depending on the scope of the project, the customization required, and the scale of the deployment. For small to medium-sized enterprises, initial consultations and basic implementations can range from AED 15,000 to AED 50,000, while larger corporations might need to consider allocations upwards of AED 100,000 for comprehensive, multi-layered CRM strategies.

It's advisable for businesses to clearly outline their operational needs and customer relationship goals when setting their CRM budgets. Moreover, firms should consider the long-term ROI that a well-implemented CRM system can yield, potentially transforming customer management and sales processes.

Choosing the Right Agency

When selecting a Microsoft Dynamics CRM consulting firm, it is essential to assess not only their award shelf or client rosters but also their specific expertise in your industry. A proven track record in similar market sectors can significantly enhance the alignment and success of the implemented solutions. Furthermore, reviewing detailed case studies or seeking testimonials and feedback from past clients can provide deeper insights into their capability and reliability.

Businesses should also consider the agency's commitment to post-implementation support and training, ensuring their team is well-equipped to maximize the benefits of the Microsoft Dynamics CRM system.

With a strategic approach to selecting their CRM consulting services, companies in the UAE can effectively enhance their customer relationship management, streamline operations, and achieve a significant edge in competitive markets.

Deirdre Delaney
Written by Deirdre Delaney Sortlist Expert in the United Arab EmiratesLast updated on the 14-05-2025

Latest Projects Submitted to Microsoft Dynamics CRM Consulting Consultants in the United Arab Emirates

Implementation of Microsoft Dynamics CRM for RetailRenowned retail chain in UAE€30,000 - €60,000 | 05-2025A well-established retail chain in the United Arab Emirates is looking for expert consultants to implement Microsoft Dynamics CRM. The aim is to streamline customer interactions and improve customer service across their stores nationwide.
Microsoft Dynamics CRM ImplementationProminent retail chain in UAE75,000€ - 100,000€ | 04-2025A well-known retail chain is seeking a consulting firm specialized in Microsoft Dynamics CRM to implement the software across their stores. The goal is to optimize customer interaction and improve point-of-sale processes.
Microsoft Dynamics CRM Implementation for a Retail ChainProminent retail company in the UAE>80,000€ | 03-2025A well-known retail chain in the United Arab Emirates is seeking a consulting firm to implement Microsoft Dynamics CRM to unify customer interactions and streamline inventory management across all stores. The partner should demonstrate proficiency in deploying CRM solutions within retail environments.
Customization of Microsoft Dynamics CRMLeading healthcare provider50,000€ - 75,000€ | 10-2024A major healthcare provider requires a Microsoft Dynamics CRM specialist to customize their system to handle patient interactions more efficiently and improve service delivery.
Integration of Microsoft Dynamics CRMTop real estate development company25,000€ - 50,000€ | 10-2024A prominent real estate firm in UAE is looking for expert consultants to integrate Microsoft Dynamics CRM into its existing infrastructure to improve sales tracking and customer engagement.
Artificial IntelligenceE-commerceGame DevelopmentInnovationMobile AppProduct ManagementSoftware DevelopmentWeb Analytics/Big dataWebsite CreationWeb ApplicationBarcelonaChicagoDubaiIstanbulLos Angeles, CAMelbourneNew York City, NYSan DiegoSan JoseSanta MonicaSydneyYonkersBelgium (FR)Belgium (NL)FranceGermanySaudi ArabiaSpainSwitzerlandUnited Arab EmiratesUnited KingdomUnited States

Frequently Asked Questions.

Measuring the success of a Microsoft Dynamics CRM implementation is crucial for businesses in the United Arab Emirates to ensure they're maximizing their investment and achieving their strategic goals. Here are the essential metrics and KPIs that UAE companies should track:

1. User Adoption Rate

Monitor the percentage of employees actively using the CRM system. A high adoption rate indicates successful implementation and user acceptance.

2. Customer Satisfaction Score (CSAT)

Track improvements in customer satisfaction through surveys or feedback mechanisms. This metric helps gauge the impact of CRM on customer experience.

3. Sales Performance Metrics
  • Lead Conversion Rate: Measure the percentage of leads that convert to opportunities and closed deals.
  • Sales Cycle Length: Track the average time it takes to close a deal, aiming for reduction.
  • Win Rate: Monitor the percentage of opportunities that result in closed-won deals.
4. Customer Retention Rate

Measure the percentage of customers retained over a specific period. An effective CRM implementation should lead to improved customer retention.

5. Return on Investment (ROI)

Calculate the financial return on your CRM investment by comparing the costs of implementation with the increase in revenue or cost savings achieved.

6. Data Quality Index

Assess the accuracy, completeness, and consistency of data within the CRM system. High-quality data is essential for effective decision-making.

7. Response Time

Measure the average time taken to respond to customer inquiries or issues. CRM should help improve response times and customer service efficiency.

8. Cross-selling and Upselling Success

Track the increase in revenue from cross-selling and upselling initiatives facilitated by CRM insights.

9. Marketing Campaign Performance
  • Email Open and Click-through Rates
  • Campaign ROI
  • Lead Generation by Campaign
10. Customer Lifetime Value (CLV)

Monitor changes in CLV to assess the long-term impact of your CRM strategy on customer relationships and revenue.

KPI CategoryImportance for UAE Businesses
User Adoption RateCritical for ensuring ROI and system effectiveness in a tech-forward market like the UAE
Customer SatisfactionEssential in the UAE's competitive business landscape where customer experience is paramount
Sales PerformanceVital for tracking growth in the UAE's dynamic and diverse market sectors
Data QualityCrucial for compliance with UAE data regulations and informed decision-making

It's important to note that the relevance of these KPIs may vary depending on the specific industry and business objectives of UAE companies. For instance, businesses in Dubai's thriving real estate sector might place more emphasis on lead conversion rates and sales cycle length, while companies in Abu Dhabi's growing healthcare industry might prioritize customer satisfaction and response time metrics.

To effectively track these KPIs, UAE businesses should leverage the robust reporting and analytics capabilities of Microsoft Dynamics CRM. Regular review and analysis of these metrics will help organizations in the UAE continuously refine their CRM strategies, improve customer relationships, and drive business growth in the competitive Middle Eastern market.

Microsoft Dynamics CRM consulting services can be a game-changer for UAE businesses looking to scale their operations and manage growth effectively. Here's how these services can benefit companies in the United Arab Emirates:

1. Customized Solutions for UAE Market

Microsoft Dynamics CRM consultants in the UAE can tailor the CRM system to meet the specific needs of local businesses, considering factors such as:

  • Multilingual support for Arabic and English
  • Compliance with UAE data protection laws and regulations
  • Integration with local payment gateways and financial systems
2. Streamlined Customer Management

As businesses grow, managing customer relationships becomes more complex. Dynamics CRM consulting services help by:

  • Centralizing customer data for easy access across departments
  • Automating customer communication and follow-ups
  • Providing insights into customer behavior and preferences in the UAE market
3. Enhanced Sales and Marketing Processes

Consultants can optimize sales and marketing processes to drive growth:

  • Implementing lead scoring systems tailored to UAE business practices
  • Creating automated marketing campaigns that resonate with local audiences
  • Developing sales forecasting models based on regional market trends
4. Scalable Infrastructure

Microsoft Dynamics CRM consulting services ensure that the CRM system can grow with your business:

  • Cloud-based solutions for flexibility and accessibility
  • Modular approach allowing for easy addition of new features
  • Integration with other business systems (ERP, e-commerce platforms) common in UAE
5. Data-Driven Decision Making

Consultants can set up robust reporting and analytics capabilities:

  • Real-time dashboards for monitoring KPIs relevant to UAE businesses
  • Advanced analytics to identify growth opportunities in the local market
  • Predictive modeling to anticipate customer needs and market shifts
6. Improved Customer Service

As businesses scale, maintaining high-quality customer service is crucial:

  • Implementation of omnichannel support systems
  • AI-powered chatbots with Arabic language capabilities
  • Customer feedback loops to continuously improve service quality
7. Training and Change Management

Consultants provide essential training to ensure smooth adoption:

  • Customized training programs for UAE staff
  • Change management strategies to overcome resistance
  • Ongoing support and knowledge transfer

According to a recent study by IDC, businesses in the UAE that implemented customized CRM solutions saw an average increase of 23% in customer retention rates and a 15% boost in sales productivity within the first year of implementation.

By leveraging Microsoft Dynamics CRM consulting services, UAE businesses can create a solid foundation for growth, improve operational efficiency, and gain a competitive edge in the rapidly evolving market landscape of the United Arab Emirates.

Microsoft Dynamics CRM offers extensive customization capabilities, allowing businesses in the United Arab Emirates to tailor the system to their specific needs. The level of customization possible is quite comprehensive, ranging from simple modifications to complex, enterprise-wide solutions. Here's an overview of the customization possibilities and how consultants in the UAE determine the best strategy:

Levels of Customization:
  • User Interface (UI) Customization: Modifying forms, views, dashboards, and site maps to align with user preferences and workflow requirements.
  • Entity Customization: Creating custom entities, fields, and relationships to capture unique business data.
  • Business Process Flows: Designing and implementing guided processes that reflect specific organizational procedures.
  • Workflows and Business Rules: Automating business logic and processes to improve efficiency and ensure consistency.
  • Custom Code Development: Writing plugins, custom workflow activities, and web resources for advanced functionality.
  • Integration: Connecting Dynamics CRM with other systems and services, both on-premises and cloud-based, which is particularly important for UAE businesses with diverse IT ecosystems.

Consultants in the UAE determine the best customization strategy for a client through a structured approach:

  1. Requirements Gathering: Conducting thorough interviews with stakeholders to understand business processes, pain points, and objectives specific to the UAE market.
  2. Business Process Analysis: Mapping current processes and identifying areas for improvement or automation within the Dynamics CRM framework.
  3. Gap Analysis: Comparing out-of-the-box Dynamics CRM capabilities with the client's requirements to identify necessary customizations.
  4. Feasibility Assessment: Evaluating the technical feasibility and cost-effectiveness of proposed customizations, considering factors like data protection laws in the UAE.
  5. Prioritization: Working with the client to prioritize customizations based on business impact, urgency, and available resources.
  6. Phased Approach: Developing a roadmap for implementing customizations in phases, allowing for flexibility and adaptation to changing business needs.
  7. Best Practices Alignment: Ensuring customizations adhere to Microsoft's best practices and local industry standards to maintain system performance and upgradability.
  8. User Adoption Strategy: Designing customizations with user adoption in mind, considering the diverse workforce in the UAE and potential language preferences (Arabic/English).
  9. Scalability Planning: Anticipating future growth and expansion, particularly relevant in the fast-paced UAE business environment.

It's worth noting that according to a recent survey by IDC, 78% of businesses in the UAE are prioritizing digital transformation initiatives, with CRM customization being a key focus area. This underscores the importance of tailored CRM solutions in the region.

Consultants in the UAE often leverage their local expertise to ensure customizations comply with regional requirements, such as VAT regulations and multi-currency support, which are crucial for businesses operating in the UAE and broader GCC region.

By following this strategic approach, Microsoft Dynamics CRM consultants in the UAE can deliver highly customized solutions that drive business value, improve user adoption, and provide a competitive edge in the local market.