yoummday is a partner for outsourcing customer support and sales for companies from scale-ups to large enterprises. Our hybrid delivery model combines 27,000+ vetted freelance agents in 70+ countries, proprietary CX technology and 200+ operations experts. Human agents stay in charge of every customer interaction, while AI supports them across recruiting, workforce management, live conversations, quality assurance and written service. Clients use yoummday for inbound customer service, outbound sales, multilingual support, peak handling, technical support and back-office operations across phone, chat, email, social media and back-office channels. Standard projects can go live in up to 14 days, and team size can be adjusted by up to 80% within five hours. Service is available in 35+ languages. Clients can choose between Managed Service, where yoummday operates the customer operation end to end and holds the SLA, and Enabled Service, where the client's own team retains operational control while using yoummday's Talents and platform. Operations are built around privacy by design and supported by ISO 27001, ISO 9001 and PCI DSS certification, EU data residency and GDPR compliance. The model is designed around measurable performance rather than simply selling seats or hours, with reporting across KPIs such as CSAT, NPS, first-contact resolution and sales conversion. Founded in Munich in 2016, yoummday now supports 150+ clients worldwide.
Looking for work in CRM Marketing Located in Munich, Germany (+4 )
From €1,000 for CRM Marketing
Works in multiple industries
Speaks English, German
201-500 members
