Service Innovation Labs
Human-centered service innovation, faster and smarter
About Service Innovation Labs Service Innovation Labs is a human-centered research and development lab for the service industry based in Berlin. Since 2011, it helps organisations explore, define and validate innovation activities at the intersection of people, business and technology. Core expertise They use a proven iterative process to accelerate discovery, prototyping and validation—focused on faster, more effective outcomes. Approach By combining qualitative research, rapid prototyping and real-world validation, the team reduces risk and clarifies value for stakeholders. Why choose them Practical, human-centered methods that translate insight into actionable service innovations. Contact They partner with service teams seeking measurable, user-driven innovation. No review yetBe the first to write one
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Services
2 services offered by Service Innovation Labs
Description We design and prototype UX/UI for service ecosystems, using rapid, user-tested prototypes to reduce risk and validate interactions in real contexts.Skills in Ergonomy (UX/UI) (1) Interaction Design
Learn more about Ergonomy (UX/UI)Description We craft user-centered visual assets and service touchpoint graphics, producing rapid visual prototypes that communicate concepts and validate experiences with stakeholders.Skills in Graphic Design (3) User Centric DesignDesign InnovationCustomer Centric Design
Learn more about Graphic Design
Team
2 members in Service Innovation Labs's team
StoryWe founded Service Innovation Labs in Berlin in 2011 because we saw a gap: service organisations could use research-driven, human-centered methods to innovate with less risk. Today we apply a proven, iterative process to help clients explore, define and validate ideas at the intersection of people, business and technology. We begin by listening to users, quickly turn insight into prototypes, and validate assumptions in real contexts. Early failures taught us to favor small experiments and clear success criteria, so we now prioritize speed with purpose. We thrive on messy learning, late pivots and the moments when a simple prototype reveals a new path. Our work is about turning uncertainty into practical, user-centered service innovation.
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Contact
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Details
- Headquarter12059 Berlin, Deutschland