Retenza
Best-in-Class Services for User Retention, Support, and VIP Care | BETTER RETENTION = HIGHER ROI
Experts in User Retention for iGaming With over 5 years of industry experience, we specialize in building long-term value by helping iGaming brands keep players engaged, active, and loyal. What We Do Best: 1. User Retention Strategies - We craft and execute proven retention flows tailored to your audience. - From welcome journeys to reactivation campaigns — we keep users coming back. 2. Data-Driven Decision Making - Every strategy is backed by deep analytics, not guesswork. - We optimize timing, messaging, and channels based on behavioral data. 3. Multi-Channel Optimization - We analyze your current communication stack and identify gaps. - Whether it’s push notifications, email, SMS, or in-app messaging — we ensure they work in sync to maximize engagement. 4. Conversion-First Approach - Retention is not just about staying visible — it’s about driving action. - We turn engagement into measurable conversions that directly impact ROI. 5. Personalization at Scale - Users expect relevant content. We deliver it. - Segmentation, triggers, and dynamic content ensure every message adds value. Why Partner With Us? 🧠 Expertise: Years of hands-on experience in retention and lifecycle marketing. 📊 Results-Oriented: Clear KPIs, transparent reporting, and constant optimization. 🔁 Sustainable Growth: We don’t chase vanity metrics — we build real loyalty. 🤝 True Partnership: We treat your goals like our own and work as an extension of your team. Let’s turn your first-time players into lifetime users — and your marketing spend into lasting results. Services
2 services offered by Retenza
Service name
Experience level
Related reviewsStarting fromReviews
3 reviews for Retenza
5/5
(3 reviews)DC
Daniel CohenHead of Operations at NDA
Daniel Cohen recommends this agency
What was the objective behind your collaboration?
The main objective was to strengthen our Support, VIP and Retention operations while improving the quality and personalization of player communication. We wanted to create a more player-focused approach, increase engagement and develop communication strategies tailored to different player behaviors and preferences.
What did you enjoy the most during your collaboration?
What we enjoyed most was the quality of communication with the Retenza team. They are proactive, easy to work with and genuinely focused on understanding our players and our needs. We especially appreciated their flexibility and willingness to adapt their approach rather than relying on a one-size-fits-all strategy.
5/5
- Budget
- Quality
- Schedule
- Collaboration
AO
Arturs OzolsHead of CRM & Retention at NDA
- Sector
- Others
- Team
- 11 - 50
Arturs Ozols recommends this agency
What was the objective behind your collaboration?
The main objective was to strengthen our Support, VIP and Retention operations by adding an experienced external team. We wanted to improve player engagement and retention, ensure consistent live chat coverage, and provide our internal CRM team with additional operational capacity.
What did you enjoy the most during your collaboration?
What we enjoyed most was the smooth communication and proactive approach from the Retenza team. They were easy to work with, responsive to our requests, and consistently open to new ideas and changes. It felt more like working with an extension of our own team rather than a traditional outsourcing provider.
Are there any areas for improvements?
We did not identify any major areas for improvement during the cooperation. The team has been responsive and flexible throughout the project. Going forward, we would simply encourage them to maintain the same level of communication, proactive approach and service quality.
5/5
- Budget
- Quality
- Schedule
- Collaboration
DF
Daniel FischerCRM & Retention Manager at PrimePlay Gaming
- Service
- Email Marketing
- Sector
- Others
- Team
- 51 - 200
Daniel Fischer recommends this agency
What was the objective behind your collaboration?
We partnered with Retenza to strengthen our retention strategy and improve player engagement.
What did you enjoy the most during your collaboration?
We partnered with Retenza to strengthen our retention strategy and improve player engagement. Their team took ownership of the entire process, including customer segmentation, communication planning, automated campaigns, VIP engagement, reactivation initiatives, reporting, and ongoing optimization. What impressed us most was their ability not only to provide recommendations but also to execute them.
5/5
- Budget
- Quality
- Schedule
- Collaboration
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Contact
Contact details of Retenza
Details
- HeadquarterLimassol Marina Street, Limassol, Cyprus