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PROXIMA BPO

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Park Ridge, United States
Nearshore BPO for Finance, Insurance and Retail
Proxima is a nearshore BPO provider specialized in insurance operations for U.S. insurance carriers, MGAs, agencies and financial institutions. We combine experienced insurance talent in Latin America with technology and automation to support policy administration, underwriting, collections, claims intake, renewals, billing, and back-office functions. Operating in U.S. time zones with deep industry expertise, Proxima helps insurance organizations reduce costs, scale efficiently, and improve service quality through secure, tech-enabled nearshore outsourcing.
75 people in their team
Speaks English, Spanish, French
1 project in their portfolio
Works remotely across the globe
Sortlist member since 2026
Founded in 2021
5/5
(25 reviews)

Services

4 services offered by PROXIMA BPO

Service name
Experience level
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  • Description
    Proxima is a nearshore BPO provider specialized in insurance operations for U.S. carriers, MGAs, and agencies. We combine experienced insurance talent in Latin America with technology and automation to support policy administration, underwriting, claims intake, renewals, billing, and back-office functions. Operating in U.S. time zones with deep industry expertise, Proxima helps insurance organizations reduce costs, scale efficiently, and improve service quality through secure, tech-enabled nearshore outsourcing.
    Skills in Product Management (11)
    IT OutsourcingVirtual AssistantSales AssistanceInsuranceCustomer SupportCustomer ServiceManaged IT ServicesClaims ProcessingProperty InsuranceAuto Insurance+1
    Reviews in Product Management (2)
    Michael Hobbs
    Daniel Santi
    Learn more about Product Management
  • Description
    IT Support under a BPO service
    Skills in Website Administration (3)
    Web DisplayServer ConfigurationDomain Management
    Learn more about Website Administration
  • Description
    Staff Augmentation for Software Developers and QA.
    Reviews in Software Development (2)
    Buyung W
    Diego Serenelli
    Learn more about Software Development
  • Description

    No description provided for this service.

    Work in Corporate Communication (1)
    Claims Intake for Insurance Company - Corporate Communication
    Review in Corporate Communication (1)
    Lindsay Thomas
    Client in Corporate Communication (1)
    Producers National CorporationInsurance | international
    Learn more about Corporate Communication
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Team

75 members in PROXIMA BPO's team

PROXIMA BPO cover
StoryAt Proxima, we are led by seasoned entrepreneurs with a proven track record in insurance and technology, bringing decades of experience in building and scaling innovative solutions. Our leadership team understands the unique challenges of the insurance sector and is committed to delivering high-value BPO services.
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Reviews

25 reviews for PROXIMA BPO

5/5
(25 reviews)
MT
Miguel TorresClaims Operations Lead at HarborShield Insurance
Team201 - 500
5/5
Budget
Quality
Schedule
Collaboration

What was the objective behind your collaboration?Our goal was to outsource insurance operations and automate customer calls with CallPilot.ai to improve efficiency, response times, and service quality.

What did you enjoy the most during your collaboration?We really appreciated how smoothly CallPilot.ai managed calls and how knowledgeable the team was about insurance processes. Everything felt organized and easy to manage.

Miguel Torres recommends this agency

Team201 - 500
RV
Ramon Von WalkerDirector at Client Direct Mortgage
SectorBanking & Financials
Team11 - 50
5/5
Budget
Quality
Schedule
Collaboration

What was the objective behind your collaboration?We collaborated with Proxima BPO to handle financial services operations and automate routine client calls using CallPilot.ai, aiming to improve accuracy and efficiency.

What did you enjoy the most during your collaboration?The team’s expertise in financial workflows and the smooth performance of CallPilot.ai made managing daily operations much easier.

Are there any areas for improvements?Overall, the collaboration was very effective. Minor enhancements to reporting tools could add extra value.

Ramon Von Walker recommends this agency

SectorBanking & Financials
Team11 - 50
LF
Luis FernándezSenior Account Executive, at AtlasPoint Insurance Advisors
Team501 - 1000
5/5
Budget
Quality
Schedule
Collaboration

What was the objective behind your collaboration?The goal was to streamline insurance operations through outsourcing and reduce call handling time by implementing CallPilot.ai automation.

What did you enjoy the most during your collaboration?We valued the consistency of their service and the stability of the call automation system. Their structured approach made the collaboration easy to manage.

Are there any areas for improvements?No significant improvements needed. The engagement met our requirements.

Luis Fernández recommends this agency

Team501 - 1000
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Contact

Contact details of PROXIMA BPO

Details

  • HeadquarterProxima Solutions - U.S. Headquarters, West Higgins Road, Chicago, IL, USA
  • Proxima Solutions - Ecuador Hub, Bulevar NNUU, Quito, Ecuador
  • Proxima Solutions - Dominican Hub, Edificio PYHEX, Avenida John F. Kennedy, Santo Domingo, Dominican Republic