IntelligentBee
Support That Drives Retention
IntelligentBee is a European partner helping SaaS, Tech, Fintech, E-commerce and Marketplace companies scale support without adding headcount. We deliver human-first, AI-enhanced operations integrated with your workflows. Our Pay-Per-Interaction model means you pay only for handled demand, ensuring cost control, flexibility, and measurable outcomes. Core Services Customer Support Multichannel support (email, chat, voice, social media, in-app) Customer onboarding and account activation Billing, subscription, and account assistance Order management and returns support for e-commerce Escalation and complaint resolution Multilingual support operations CSAT and customer feedback reporting Technical Support L1–L1.5 technical support for SaaS and technology platforms API and integration support Software troubleshooting and issue diagnostics Bug reproduction and escalation to engineering teams Knowledge base and FAQ management Community Management Online community moderation and engagement User support within product communities Content moderation and policy enforcement Community performance reporting and insights IT Support / IT Service Desk IT helpdesk and ticket management User account and access management Cloud application and SaaS tool support Remote setup and configuration assistance Trust & Safety / KYC Operations KYC verification and identity checks Trust and safety moderation Fraud and abuse monitoring Compliance-aware operational support 50 people in their team
Speaks English, Romanian, French, German, Italian... See more
1 project in their portfolioSortlist member since 2024
Founded in 2010
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Services
2 services offered by IntelligentBee
Description Boost brand loyalty and reduce support tickets with our integrated Community Management service. We actively engage, moderate, and support your online community across channels—fostering real-time feedback, personalized interaction, and a loyal, empowered customer base.Skills in Community Management (6) Instagram Community ManagementFacebook Community ManagementCommunity Management ExternalizationLinkedIn Community ManagementMonthly ReportingTwitter Community ManagementWork in Community Management (1) Client in Community Management (1) MYSTEN LABSSoftware & Computer Services | international
Learn more about Community ManagementDescription No description provided for this service.
Skills in Artificial Intelligence (2) Virtual AssistantAI Customer Service
Learn more about Artificial Intelligence
Team
50 members in IntelligentBee's team
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