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AM-i

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Newcastle, Australia
AM-i is a Customer Engagement Agency that's proud to work differently. We're pragmatic, focussed on delivering actionable solutions without the typical agency spin. We provide end-to-end Customer Marketing solutions: Strategy:  Converting your customers, driving customer value and building brand loyalty. Brand:  Bringing your brand to life with strategic positioning and a strong identity. Creative: Combining strategic thinking with effective, direct response design. Data: Using analysis and segmentation to build long term Customer Lifetime Value. Automation/CRM:  Optimising the full suite of products your marketing automation platform offers. We are Loyalty specialists. The key pillars in our process: Discover:  Gather insights to clearly define your loyalty strategy and vision. Design:  Create a market-leading program, based on loyalty best practice. Validate:  Conduct research, workshops and assessments to refine the program and secure business endorsement. Set up:  Managing technical implementation, partner negotiations, operational change, employee training, and launch planning. Launch:  Go-to-market planning/execution, customer experience management and program tracking/reporting.
12 people in their team
Speaks English
4 projects in their portfolio
Works remotely across the globe
Sortlist member since 2020
Founded in 2013
5/5
(3 reviews)

Services

11 services offered by AM-i

Service name
Experience level
Related reviews
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  • Description

    No description provided for this service.

    Skills in Email Marketing (8)
    DesignStrategyHTMLMarketing AutomationDataSegmentationconceptualizationDirect Mailing
    Works in Email Marketing (4)
    Customer & Loyalty Marketing - Bupa - Email Marketing
    Customer & Loyalty Marketing - Dan Murphys - Email Marketing
    Customer & Loyalty Marketing - MYER - Email Marketing
    Customer & Loyalty Marketing - Woolworths Rewards - Email Marketing
    Clients in Email Marketing (4)
    Woolworths RewardaRetail | national
    MyerRetail | national
    Dan MurphysBeverage | national
    BupaInsurance | national
    Learn more about Email Marketing
  • Description

    No description provided for this service.

    Skills in Branding & Positioning (1)
    Brand Design
    Works in Branding & Positioning (4)
    Customer & Loyalty Marketing - Bupa - Branding & Positioning
    Customer & Loyalty Marketing - Dan Murphys - Branding & Positioning
    Customer & Loyalty Marketing - MYER - Branding & Positioning
    Customer & Loyalty Marketing - Woolworths Rewards - Branding & Positioning
    Clients in Branding & Positioning (4)
    Woolworths RewardaRetail | national
    MyerRetail | national
    Dan MurphysBeverage | national
    BupaInsurance | national
    Learn more about Branding & Positioning
  • Description

    No description provided for this service.

    Skills in Advertising (17)
    Customer ExperienceBrand DesignCreative StrategySegmentationtemplatesloyaltydirect mailcampaign developmentEmail MarketingDesign+7
    Works in Advertising (4)
    Customer & Loyalty Marketing - Bupa - Advertising
    Customer & Loyalty Marketing - Dan Murphys - Advertising
    Customer & Loyalty Marketing - MYER - Advertising
    Customer & Loyalty Marketing - Woolworths Rewards - Advertising
    Clients in Advertising (4)
    Woolworths RewardaRetail | national
    BupaInsurance | national
    Dan MurphysBeverage | national
    MyerRetail | national
    Learn more about Advertising
  • Description

    No description provided for this service.

    Skills in Digital Strategy (2)
    StrategyMarketing Automation
    Works in Digital Strategy (4)
    Customer & Loyalty Marketing - Bupa - Digital Strategy
    Customer & Loyalty Marketing - Dan Murphys - Digital Strategy
    Customer & Loyalty Marketing - MYER - Digital Strategy
    Customer & Loyalty Marketing - Woolworths Rewards - Digital Strategy
    Clients in Digital Strategy (4)
    MyerRetail | national
    Woolworths RewardaRetail | national
    Dan MurphysBeverage | national
    BupaInsurance | national
    Learn more about Digital Strategy
  • Description

    No description provided for this service.

    Works in E-commerce (4)
    Customer & Loyalty Marketing - Bupa - E-commerce
    Customer & Loyalty Marketing - Dan Murphys - E-commerce
    Customer & Loyalty Marketing - MYER - E-commerce
    Customer & Loyalty Marketing - Woolworths Rewards - E-commerce
    Clients in E-commerce (4)
    MyerRetail | national
    Woolworths RewardaRetail | national
    BupaInsurance | national
    Dan MurphysBeverage | national
    Learn more about E-commerce
  • Description

    No description provided for this service.

    Works in Copywriting (4)
    Customer & Loyalty Marketing - Bupa - Copywriting
    Customer & Loyalty Marketing - Dan Murphys - Copywriting
    Customer & Loyalty Marketing - MYER - Copywriting
    Customer & Loyalty Marketing - Woolworths Rewards - Copywriting
    Clients in Copywriting (4)
    MyerRetail | national
    BupaInsurance | national
    Woolworths RewardaRetail | national
    Dan MurphysBeverage | national
    Learn more about Copywriting
  • Description

    No description provided for this service.

    Works in Graphic Design (4)
    Customer & Loyalty Marketing - Bupa - Graphic Design
    Customer & Loyalty Marketing - Dan Murphys - Graphic Design
    Customer & Loyalty Marketing - MYER - Graphic Design
    Customer & Loyalty Marketing - Woolworths Rewards - Graphic Design
    Clients in Graphic Design (4)
    Woolworths RewardaRetail | national
    BupaInsurance | national
    MyerRetail | national
    Dan MurphysBeverage | national
    Learn more about Graphic Design
  • Description

    No description provided for this service.

    Works in Content Strategy (2)
    Customer & Loyalty Marketing - Bupa - Content Strategy
    Customer & Loyalty Marketing - Dan Murphys - Content Strategy
    Clients in Content Strategy (2)
    Dan MurphysBeverage | national
    BupaInsurance | national
    Learn more about Content Strategy
  • Description

    No description provided for this service.

    Skills in Website Creation (1)
    Marketing Automation
    Works in Website Creation (2)
    Customer & Loyalty Marketing - Bupa - Website Creation
    Customer & Loyalty Marketing - Dan Murphys - Website Creation
    Clients in Website Creation (2)
    Dan MurphysBeverage | national
    BupaInsurance | national
    Learn more about Website Creation
  • Description

    No description provided for this service.

    Skills in Web Application (1)
    HTML Integration
    Learn more about Web Application
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Team

12 members in AM-i's team

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Awards

AM-i was awarded 0 times

Reviews

3 reviews for AM-i

5/5
(3 reviews)
KC
Kate ChapmanSenior Marketing Lead at NRL
5/5

“The team at AM-i have helped to steer our strategic thinking and value propositions for our fan and participant engagement programs. Leading both qualitative and quantitative research and overlaying key customer insights, they never lose sight of what’s in the best interest of the customer, or the business for that matter.“

PD
Patrice Den HartogDirector Customer Marketing & Data at Foxtel
5/5

“AM I has supported Foxtel to define our BTL comms strategy and contact plan.  Just as importantly, they helped with the tools and processes to execute it. We have adopted an agile way of working, collaborating as a team, on project based sprints. This has allowed us to rapidly solve problems and deliver actionable solutions.”

BW
Bernard WilsonGeneral Manager Loyalty, Data & Media at Myer
5/5

“It's rare to find an agency that can stretch across strategy, creative brief and ultimately execution expertise. This is why I enjoyed working with AM-i. They're passionate about brand application, but always linked to a desired customer journey and commercial outcome. They're the custodians of the customer, whilst optimising between short & long term performance and driving activity into market. At Myer, I used them to map our end-to-end journeys whilst overhauling our CRM activity content, optimised for direct response. They pulled learnings and opportunities into an engagement framework to help us move swiftly to an executable plan including supporting us across Salesforce programs. I would recommend them unconditionally, and look forward to using them again.”

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Contact

Contact details of AM-i

Details

http://am-i.com.au
  • Headquarter27-29 Watt St, Newcastle NSW 2300, Australia