The 10 Best Microsoft Dynamics CRM Consulting Firms in Saudi Arabia - 2025 Reviews
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Top Microsoft Dynamics CRM Consulting Firms in Saudi Arabia

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Software DevelopmentMicrosoft Dynamics CRM ConsultingSaudi Arabia
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All Microsoft Dynamics CRM Consulting Consultants in Saudi Arabia

  • Infinity Corp

    verified-flag
    4.9
    (19 reviews)

    We Are Infinity

    Highly recommended
    At INFINITY Corp., we recognize that flawless, integrated marketing services and solutions are essential for every business and industry. Since our inception in 2014 in Egypt, and subsequent expansions to Kuwait in 2020 and the UAE in 2022, we have been dedicated to providing 360° marketing creative solutions. Our mission is to turn your dreams and ambitions into tangible realities. INFINITY Corp. is your gateway to infinite opportunities and limitless possibilities, offering expert services in business strategy, technology, operations, and analysis. We are excited to announce our expansion into the Middle East and Gulf region, particularly the Kingdom of Saudi Arabia. Our team of seasoned professionals, with deep expertise in their respective fields, is passionate about helping businesses and individuals succeed. We leverage our extensive knowledge to bring brilliant ideas to life. With a comprehensive suite of services, INFINITY Corp. is committed to helping our Saudi clients achieve their goals efficiently and cost-effectively. As we explore new markets in Saudi Arabia, we aim to be your trusted partner in navigating today's competitive landscape. Visit our website: www.infinitycorpeg.com www.infinityperformance.net ( coming soon )
    No work
    Located in Riyadh, Saudi Arabia (+3)
    From €1,000
    Worked in Pharmaceuticals & Biotech (+22)
    Speaks English, Arabic
    51-200 members

  • PIONEER IT

    (0 review)
    No work
    Located in Riyadh, Saudi Arabia
    From €1,000
    Works in multiple industries
    Speaks English
    1-10 members

  • Dynamics Solution and Technology

    (0 review)
    Microsoft Dynamics Solution & Technology is a leading Microsoft Gold Partner delivering Dynamics 365 ERP & CRM solutions in KSA, UAE, UK
    No work
    Unknown location
    From €1,000
    Works in multiple industries
    Speaks English
    1-10 members

  • Telenoc

    (0 review)

    AI & iOT based IT Services & Solutions Company

    TeleNoc (Helcon IT) is Saudi based IT Services & Solutions Provider Company having presence in Saudi, India and Pakistan and well known in providing high quality IT services and solutions with a very rich profile. Our core competencies enable us to provide high-end solutions using client-eccentric approach with state of the art services and technologies. TeleNoc is giving professional services in following two major divisions.  Networks Division  Infrastructure Solutions  Complete Data Center Design including UTP (Copper), Fiber and Civil Work  Supply of Copper, Fiber, Rack Systems and Raised Floors (Avayo – Canada)  VOIP Solutions  Voice over IP (VOIP) telephony solutions with Supply and Configuration services.  Dealing with Cisco, Avaya and Digium (US) products  Surveillance Solutions  Security Systems like CCTV, IP Cams etc.  Partners of Dlink, HikVision and Samsung etc. ,  Video Conferencing Solutions  No need of travelling top management from one area to another! Enjoy Video Conferencing solution over Cloud.  Partner of LifeSize (US). Products includes ICON 200, 400, 600 and 800 etc  Software Division  Microsoft Dynamics  TeleNoc has onsite AX & NAV Consultants to serve its customers  Support Services  Consultancy Services  Implementation Services  Customized Software Development  TeleNoc has it’s local team to design & develop customized applications according to customer’s requirements  TeleNoc Products include TeleNoc ERP, HCM(HRMS & Payroll), Fleet Management & Live Tracking (VTS), CFMS(Paperless Cash Flow Managment),POS( Point of Sale) etc.  Business Portals & Mobile Applications  TeleNoc Customers Included Kingdom Holding, Fursan Travels, Naqel Express, Johnson & Johnson, BTC, Al Rifai, Comatec Al Rashid, MDS (Midis Group – Alexmar), Sitaf Saudi, KFB Group etc.
    No work
    Unknown location
    From €1,000
    Works in multiple industries
    Speaks English
    11-50 members

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Customer reviews about Microsoft Dynamics CRM Consulting Firms in Saudi Arabia

IT DirectorTechnology | Jeddah, SA

Working with a top-tier Microsoft Dynamics CRM Consulting Consultant in Saudi Arabia has completely transformed how we manage our customer interactions. The consultant's depth of knowledge and proactive approach enabled us to leverage Microsoft Dynamics CRM to its fullest potential, enhancing our customer service and overall operational efficiency.

Marketing ExecutiveRetail | Khobar, SA

Choosing a leading Microsoft Dynamics CRM Consulting Firm from Saudi Arabia was a pivotal decision for our retail operations. Their customized CRM strategies were not only insightful but also practical, making it easier for us to engage with our customers on a more personal and satisfying level. The results speak for themselves with increased customer loyalty and sales.

Business Operations ManagerManufacturing | Riyadh, SA

Our experience with a renowned Microsoft Dynamics CRM Consulting Firm in Saudi Arabia has been exceptional. Their team provided expert guidance and tailored solutions that have significantly improved our business processes. The thorough understanding of Dynamics CRM's capabilities allowed us to optimize our customer relationships effectively.

Insights from a Local Expert: Microsoft Dynamics CRM Consulting in Saudi Arabia

Saudi Arabia, a pivotal commercial hub in the Middle East, is not only renowned for its oil economy but also for its rapid advancements in technology-driven business solutions like Microsoft Dynamics CRM. As companies increasingly focus on improving customer relationships and streamlining operations, the need for specialized consulting in Microsoft Dynamics CRM has seen significant growth here.

Accomplishments and Recognition

Acclaimed Awards and Achievements

In Saudi Arabia, certain Microsoft Dynamics CRM consulting providers have garnered attention through prestigious awards and recognitions, celebrating their commitment to excellence and innovation. These accolades reflect their deep industry knowledge and successful implementation of complex solutions across various sectors.

Notable Client Engagements

Consulting firms in this region have an impressive portfolio of clients ranging from large enterprises to rapidly growing SMEs. Successful engagements include projects for key players in the manufacturing, healthcare, and retail sectors, enhancing their CRM systems and driving significant business transformations.

Guidelines for Budgeting

Allocating Budgets for CRM Consulting

The cost for consulting services can vary widely based on the scope and complexity of the project. Businesses looking to implement or upgrade their Microsoft Dynamics CRM should consider these variables:

  • Small to Medium Enterprises: For SMEs, focusing on fundamental CRM functionalities might be more cost-effective. Starting costs for basic setups and training could range between SAR 50,000 and SAR 150,000.
  • Larger Corporations: For entities with more elaborate needs, including integrations, customizations, and comprehensive training programs, budgets can stretch from SAR 150,000 to over SAR 500,000, depending on the depth of the consultancy required.

It is essential for companies to consult with experts to understand the potential ROI and ensure that the chosen solutions align with their specific business objectives.

Final Thoughts

As a local expert associated with Sortlist in Saudi Arabia, I've observed firsthand the transformative impact that expertly implemented CRM solutions can have on a business. Whether you are a sprawling enterprise or a burgeoning small business, the right Microsoft Dynamics CRM consulting can propel your customer relations and operational efficiencies to new heights. With around 30 works accomplished by our consulting firms, you are positioned well to choose a partner that aligns with your strategic goals and budget considerations.

Deirdre Delaney
Written by Deirdre Delaney Sortlist Expert in Saudi ArabiaLast updated on the 13-05-2025

Latest Projects Submitted to Microsoft Dynamics CRM Consulting Consultants in Saudi Arabia

Microsoft Dynamics CRM Integration for Educational ServicesTop-tier university with a focus on advanced technologies100,000 - 150,000 SAR | 05-2025A leading educational institution is planning to integrate Microsoft Dynamics CRM to improve student enrollment processes and enhance communication with alumni. The project aims to facilitate better data management and automate marketing efforts to increase engagement.
Integration of Microsoft Dynamics CRM for Educational InstitutionReputable university in Saudi Arabia100,000 - 150,000 SAR | 04-2025The project involves enhancing the CRM capabilities of an established university to improve alumni engagement, streamline student records management, and optimize communication processes. The university is seeking a partner to implement Microsoft Dynamics CRM with customization tailored to the education sector.
Deployment of Microsoft Dynamics CRM for Energy Sector LeaderKey player in the renewable energy industry>150,000 SAR | 03-2025The project involves a leading entity in the renewable energy sector looking to deploy Microsoft Dynamics CRM to optimize their customer management processes. The objective is to integrate CRM capabilities to improve stakeholder interactions, track project progress, and boost operational efficiency.
Customization of Microsoft Dynamics CRM for Healthcare ServicesLeading healthcare provider specializing in private care50,000 - 100,000 SAR | 11-2024A prominent healthcare provider aims to personalize their services using Microsoft Dynamics CRM. The project focuses on implementing tailored features to manage patient interactions, scheduling, and provide seamless service across their facilities.
Integration of Microsoft Dynamics CRM into E-Commerce OperationsExpanding e-commerce platform25,000 - 50,000 SAR | 11-2024An emerging e-commerce business is looking to integrate Microsoft Dynamics CRM to bolster their customer service and backend operations. The project focuses on automating communication and refining the customer purchase experience.
Artificial IntelligenceE-commerceGame DevelopmentInnovationMobile AppProduct ManagementSoftware DevelopmentWeb Analytics/Big dataWebsite CreationWeb ApplicationBarcelonaChicagoDubaiIstanbulLos Angeles, CAMelbourneNew York City, NYSan DiegoSan JoseSanta MonicaSydneyYonkersBelgium (FR)Belgium (NL)FranceGermanySaudi ArabiaSpainSwitzerlandUnited Arab EmiratesUnited KingdomUnited States

Frequently Asked Questions.

For businesses in Saudi Arabia implementing Microsoft Dynamics CRM, tracking the right metrics and Key Performance Indicators (KPIs) is crucial to measure success and drive continuous improvement. Here are essential metrics to monitor:

1. User Adoption Rate

Measure the percentage of employees actively using the CRM system. In the Saudi market, where personal relationships are highly valued, ensure that the CRM is supporting, not replacing, these connections.

2. Customer Acquisition Cost (CAC)

Track the cost of acquiring new customers through your CRM-driven efforts. This is particularly important in Saudi Arabia's competitive business landscape.

3. Customer Retention Rate

Monitor the percentage of customers you retain over time. In Saudi Arabia's relationship-driven business culture, this metric is a key indicator of success.

4. Sales Cycle Length

Measure the average time it takes to close a deal. With Dynamics CRM, this should decrease as processes become more efficient.

5. Lead Conversion Rate

Track the percentage of leads that convert into actual sales. This is crucial in Saudi Arabia's diverse market sectors, from oil and gas to emerging technologies.

6. Customer Lifetime Value (CLV)

Calculate the total revenue you can expect from a single customer account. This is particularly relevant for long-term business relationships common in Saudi Arabia.

7. Return on Investment (ROI)

Measure the overall return on your CRM investment, considering both tangible and intangible benefits.

8. Customer Satisfaction Score (CSAT)

Regularly survey customers to gauge their satisfaction levels. In Saudi Arabia, where word-of-mouth recommendations are powerful, this metric is crucial.

9. Response Time

Monitor how quickly your team responds to customer inquiries or issues. Swift response times are expected in the fast-paced Saudi business environment.

10. Data Quality Score

Assess the accuracy and completeness of data within your CRM. Clean, reliable data is essential for making informed decisions in the Saudi market.

MetricImportance in Saudi Arabian Context
User Adoption RateHigh - Ensures CRM supports traditional business relationships
Customer Acquisition CostMedium - Important in competitive markets like Riyadh and Jeddah
Customer Retention RateVery High - Crucial in relationship-driven Saudi business culture
Sales Cycle LengthMedium - Helps optimize processes for faster deal closure
Lead Conversion RateHigh - Essential across diverse Saudi market sectors
Customer Lifetime ValueVery High - Reflects long-term business relationships common in Saudi Arabia
Return on InvestmentHigh - Demonstrates value of CRM in enhancing business operations
Customer Satisfaction ScoreVery High - Critical due to importance of word-of-mouth in Saudi Arabia
Response TimeHigh - Meets expectations in fast-paced Saudi business environment
Data Quality ScoreHigh - Ensures reliable insights for decision-making in Saudi market

By focusing on these metrics, businesses in Saudi Arabia can effectively measure the success of their Microsoft Dynamics CRM implementation, ensure it aligns with local business practices, and drive continuous improvement in their customer relationship management strategies.

Microsoft Dynamics CRM, now part of Dynamics 365, offers robust integration capabilities with other Microsoft tools and third-party applications, which is particularly beneficial for businesses in Saudi Arabia. This integration allows for a seamless flow of data and processes across various platforms, enhancing productivity and providing a unified experience for users.

Integration with Microsoft Tools:

  • Office 365: Dynamics CRM integrates tightly with Office 365, allowing users to access and update CRM data directly from Outlook, Excel, and Word. This is especially useful for Saudi businesses that rely heavily on email communication and document management.
  • Power Platform: Integration with Power BI, Power Apps, and Power Automate enables Saudi organizations to create custom dashboards, apps, and automated workflows without extensive coding.
  • SharePoint: Document management and collaboration are enhanced through SharePoint integration, which is crucial for businesses dealing with complex documentation processes common in Saudi Arabia.
  • Azure: Leveraging Azure services allows for scalable and secure cloud-based operations, which aligns with the Kingdom's digital transformation initiatives.

Third-Party Application Integration:

  • Native Connectors: Dynamics CRM offers pre-built connectors for popular third-party applications like SAP, Oracle, and Salesforce, which are widely used in the Saudi market.
  • API Integration: RESTful APIs and web services enable custom integrations with local Saudi applications and industry-specific software.
  • AppSource: Microsoft's app marketplace provides numerous add-ons and integrations tailored for various industries, including those relevant to Saudi Arabia's key sectors like oil and gas, finance, and government services.

Benefits for Saudi Arabian Businesses:

  • Enhanced Data Flow: Seamless integration allows for real-time data synchronization across systems, crucial for fast-paced Saudi businesses.
  • Improved Customer Insights: By connecting CRM with various data sources, Saudi companies can gain a 360-degree view of their customers, essential in the competitive local market.
  • Streamlined Operations: Integration reduces manual data entry and automates processes, aligning with Saudi Vision 2030's efficiency goals.
  • Compliance and Security: Microsoft's robust security features ensure that integrations meet local data protection regulations and standards.

For businesses in Saudi Arabia looking to implement or optimize Microsoft Dynamics CRM integrations, it's advisable to work with certified Microsoft Dynamics CRM Consulting Firms that have local expertise. These consultants can ensure that integrations are tailored to meet specific Saudi business requirements, industry regulations, and cultural nuances, maximizing the value of the CRM system within the Saudi Arabian business ecosystem.

Partnering with a Microsoft Dynamics CRM consulting firm in Saudi Arabia can yield significant long-term benefits that extend far beyond the initial implementation. Here are some key advantages:

  1. Continuous Optimization: A long-term partnership ensures your CRM system evolves with your business needs. Consultants can regularly assess and fine-tune the system, improving efficiency and ROI over time.
  2. Local Market Insights: Saudi-based consultants bring invaluable knowledge of the local business landscape, helping you adapt your CRM strategy to regional nuances and regulatory requirements.
  3. Scalability Support: As your business grows, your CRM needs will change. A dedicated consulting firm can help scale your Dynamics CRM solution to accommodate expansion, new markets, or increased user base.
  4. Technical Expertise and Updates: Microsoft regularly updates Dynamics CRM. Your consulting partner will keep your system current, ensuring you benefit from the latest features and security enhancements.
  5. Custom Development and Integration: Long-term partners can develop custom modules or integrate third-party solutions specific to your industry or business processes in Saudi Arabia.
  6. Data Analytics and Business Intelligence: Consultants can help you leverage advanced analytics within Dynamics CRM, providing actionable insights for strategic decision-making.
  7. User Adoption and Training: Ongoing training programs ensure your team maximizes the CRM's potential, increasing productivity and user satisfaction.
  8. Compliance and Data Governance: With evolving data protection laws in Saudi Arabia, your consulting partner can ensure your CRM practices remain compliant with local regulations.
  9. Cost-Effective IT Management: Outsourcing CRM management to experts can be more cost-effective than maintaining an in-house team, especially for specialized skills.
  10. Competitive Advantage: By continuously optimizing your CRM, you stay ahead of competitors who may not be leveraging their systems as effectively.

According to a recent study by Nucleus Research, companies that use CRM consultants see an average ROI of 3.8 times their investment over a three-year period. In the context of Saudi Arabia's Vision 2030, which emphasizes digital transformation, partnering with a Microsoft Dynamics CRM consulting firm can be a strategic move to align with national economic goals and enhance business competitiveness in the region.