Upstream BPO

Kuala Lumpur, Malasia

Gente excelente, servicio excepcional

Upstream BPO es una empresa global de externalización de procesos de negocio con sede en Malasia y operaciones de entrega en Filipinas y Uzbekistán. Ayudamos a las empresas a escalar la experiencia del cliente, las ventas y las funciones operativas a través de soluciones de externalización flexibles y habilitadas por la tecnología. Nuestros servicios incluyen soporte al cliente omnicanal y operaciones de centros de contacto, externalización de ventas, generación de leads B2B y concertación de citas, moderación de contenido y servicios de confianza y seguridad, anotación de datos y soporte de entrenamiento de IA, operaciones de back-office, soporte de comercio electrónico y externalización de finanzas y contabilidad. Nuestro modelo de entrega multipaís brinda a los clientes acceso a talento calificado y multilingüe, capacidad de fuerza laboral escalable, cobertura de horario operativo extendido y entrega de servicios rentable en diferentes mercados y zonas horarias. Trabajamos como una extensión de los negocios de nuestros clientes, combinando personas capacitadas, procesos estructurados, aseguramiento de la calidad, automatización inteligente y tecnología habilitada por IA para mejorar la satisfacción del cliente, la eficiencia operativa y el rendimiento del negocio. Upstream BPO ha construido relaciones a largo plazo con los clientes al ofrecer consistentemente resultados confiables, medibles y escalables. Muchas de nuestras asociaciones con clientes han continuado durante más de cinco años, lo que refleja nuestro compromiso de ser un socio estratégico de externalización de confianza en lugar de un simple proveedor de servicios.

1000 personas en su equipo

Habla Inglés, Malayo, Chino, Ruso, Hindi... Ver más

Miembro de Sortlist desde 2021

Fundado en 2014

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Servicios

9 servicios ofrecidos por Upstream BPO

Descripción
Upstream BPO provides outsourced B2B lead generation, appointment setting, inside sales and customer acquisition support for companies seeking to build qualified sales pipelines and enter new markets. Our services include prospect research, contact-list development, outbound calling, email outreach, lead qualification, appointment booking, lead nurturing, CRM updates and sales pipeline support. Campaigns can be tailored by industry, geography, company size, decision-maker profile and buying intent. Our teams operate as an extension of the client’s sales function, using structured scripts, quality monitoring, performance reporting and continuous campaign optimisation to improve lead quality and conversion opportunities. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual sales teams for regional and international B2B campaigns.
(9) Habilidades en Growth Marketing
Lead GenerationLead NurturingCustomer AcquisitionLead ManagementB2B Lead GenerationInbound Lead GenerationLead AcquisitionLead OutreachLead Qualification
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Descripción
Upstream BPO provides outsourced community management, social customer care, content moderation, and trust and safety support for brands, online platforms and digital communities. Our teams manage comments, direct messages, customer enquiries, user engagement, complaint handling, escalation workflows and community guideline enforcement across platforms including Facebook, Instagram, LinkedIn, YouTube and X. We help clients maintain responsive, safe and professionally managed online communities through trained moderation teams, structured quality assurance, multilingual support and clear reporting. Our services can include proactive engagement, harmful-content review, spam monitoring, sentiment tracking, crisis escalation and after-hours community coverage. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable community management teams for regional and global brands.
(9) Habilidades en Community management
Community BuildingInstagram Community ManagementFacebook Community ManagementCommunity Management ExternalizationYoutube Community ManagementLinkedIn Community ManagementMonthly ReportingTwitter Community ManagementComment Moderation
Más información sobre Community management
Descripción
Upstream BPO provides outsourced e-commerce operations and customer experience support for online retailers, direct-to-consumer brands and marketplace sellers. Our services include customer enquiry management, order processing, marketplace administration, product listing support, inventory coordination, returns and refund handling, delivery follow-up, complaint resolution, promotion support and customer review management. We support e-commerce operations across websites and marketplaces such as Shopify, Shopee, Lazada and TikTok Shop, helping businesses maintain faster response times, accurate order handling and consistent customer experiences across multiple sales channels. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual teams, structured quality assurance and flexible operating-hour coverage for growing e-commerce businesses.
(11) Habilidades en E-commerce
Ecommerce AnalyticsEcommerceRevenue TrackingShopify MarketingOnline RetailOnline EcommerceElectronic commerceeCommerce DevelopmentEcommerce SolutionsMarket Penetration Study+1
Más información sobre E-commerce
Descripción
Upstream BPO provides AI data services, data annotation, AI training support and human-in-the-loop operations for businesses developing or improving artificial intelligence solutions. Our teams support text, image, audio and conversational data workflows, including data labelling, classification, transcription, quality assurance, model-response evaluation, prompt testing and multilingual dataset review. We also support AI chatbot, voice-agent and customer-experience automation projects through structured data preparation, supervised review and ongoing operational support. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, we provide scalable teams, multilingual capabilities and flexible delivery models for global AI projects
(25) Habilidades en Inteligencia Artificial
Machine LearningDeep LearningVirtual ReceptionistAI DevelopmentAI ExpertiseAI ResearchFraud detectionGenerative AIAI StrategyMarketing optimization+15
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Descripción
Upstream BPO provides outsourced market research, mystery shopping and customer experience audit services for businesses seeking reliable market intelligence and actionable customer insights. Our services include mystery shopper programmes, customer satisfaction surveys, telephone and online research, competitor analysis, market-entry research, consumer insight collection, lead research, database development and structured data collection. We support both qualitative and quantitative research projects, from questionnaire administration and respondent outreach to data validation, reporting and operational recommendations. Our CX audit services help businesses evaluate service quality across contact centres, retail locations, digital channels and customer journeys. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual research teams for regional and international projects.
(16) Habilidades en Estudios de mercado
Data CollectionMarket ResearchMarket ExpansionMarket ResearchCompetitor ResearchQualitative ResearchQuantitative ResearchCustomer Satisfaction SurveyOnline SurveysConsumer Insights+6
Más información sobre Estudios de mercado
Descripción
Upstream BPO provides outsourced social media management and social customer care for businesses requiring responsive, consistent and professionally managed digital channels. Our services include social media inbox management, comment and direct-message handling, customer enquiry resolution, complaint escalation, social listening, content moderation, online reputation monitoring, posting support and performance reporting. We support brands across Facebook, Instagram, LinkedIn, YouTube, TikTok and X, helping them improve response times, customer engagement and service consistency. Our teams can work alongside internal marketing departments, following approved brand guidelines, escalation procedures and customer-service standards. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual social media support for regional and global brands.
(17) Habilidades en Redes Sociales
Social Media ManagementSocial Media AnalysisSocial Media ContentSocial Media ServicesOnline Reputation ManagementFacebook Business ManagerSocial Media GrowthSM AnalyticsSocial ListeningSocial Media Monitoring+7
Más información sobre Redes Sociales
Descripción
Upstream BPO provides outsourced email marketing, B2B email outreach and campaign operations for businesses seeking to generate leads, nurture prospects and improve customer communications. Our services include prospect-list research, audience segmentation, campaign setup, email copywriting, outbound email execution, newsletter management, lead nurturing, inbox monitoring, response handling, CRM updates and performance reporting. We support both sales and customer-engagement campaigns, including cold email outreach, follow-up sequences, transactional communications and marketing automation. Our teams follow approved brand, compliance and data-handling guidelines while continuously monitoring campaign quality, engagement and conversion performance. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual email campaign support for regional and international markets.
(22) Habilidades en Email Marketing
Lead NurturingNewsletterBulk EmailEmail Lead GenerationEmail CopywritingOutbound MailingDirect MailingEmail Marketing CampaignEmail Marketing AutomationOpt In Email+12
Más información sobre Email Marketing
Descripción
Upstream BPO provides outsourced website administration and content operations for businesses requiring reliable ongoing support without maintaining a large in-house web team. Our services include CMS administration, website content updates, product and catalogue uploads, landing-page changes, image and document publishing, metadata updates, website data entry, quality assurance and routine content maintenance. We support WordPress, e-commerce platforms and other content management systems, following approved brand guidelines, publishing workflows and quality-control procedures. Our teams can also coordinate website enquiries, form submissions, content schedules and basic operational reporting. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable website administration teams for regional and international businesses.
(14) Habilidades en Administración web
CMSSystems IntegrationWebsite SupportWebsite MaintenanceDomain ManagementWordPress AdministrationWebsite Content ManagementProduct UploadProduct Catalogue ManagementContent Publishing+4
Más información sobre Administración web
Descripción
Upstream BPO provides cybersecurity consulting and support services to help businesses reduce security risks, strengthen data protection and improve organisational security practices. Our services include cybersecurity risk assessments, security policy development, access-control reviews, data privacy support, cybersecurity awareness training, phishing-risk education, incident-response planning and security compliance readiness. We help businesses identify operational vulnerabilities, improve employee awareness and establish practical controls for protecting systems, networks, customer information and business data. Our approach combines structured assessments, documented recommendations and ongoing support aligned with each client’s operational environment. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO supports regional and international businesses seeking scalable cybersecurity advisory and operational support.
(17) Habilidades en Ciber seguridad
CybersecurityData ProtectionCybersecurity Incident ResponseSecurity Risk AssessmentAccount Takeover Prevention (ATO)Vulnerability AssessmentManaged Security ServicesCybersecurity Awareness TrainingInformation Security ConsultingSecurity Policy Development+7
Más información sobre Ciber seguridad

Equipo

1000 miembros en el equipo de Upstream BPO

HistoriaUpstream BPO is headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan. Our multilingual teams provide customer service, sales outsourcing, lead generation, content moderation, data annotation, e-commerce and back-office support.

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Contacto

Datos de contacto de Upstream BPO

Detalles

Sede centralQ Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia