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At VELUX we wanted to improve the customer journey by developing a digital configurator helping our customers to configure and choose the perfect solution for their room. Instead of developing it based on our (biased) internal perspective, Pierrette suggested to follow a Design Sprint methodology to integrate real customers feedback and a multi-disciplinary problem-solving team in the process. This decision gave us great insights, learnings and alignments. It saved us a lot of time and represented a real boost for the final configurator development. The most complex and significant part of the project was solved in a week. I was quite surprised of the Design Sprint approach being so quick, efficient and actionable. It normally takes so much longer to get everybody aligned while capturing customer feedback as well! Great experience.
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