Storyfolk

BACKGROUND Please describe your company and position. I am the Owner and CEO of HomeTeam Medical Services Describe what your company does in a single sentence. HomeTeam Medical Services provides home-based primary medical care, with a team to elderly people OPPORTUNITY / CHALLENGE What specific goals or objectives did you hire Storyfolk to accomplish? To create a brand To create a website How did you find Storyfolk? Online Search Why did you select Storyfolk over others? High ratings Pricing fits our budget Good value for cost Referred to me How many teammates from Storyfolk were assigned to this project? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Consultation about the goals, objectives and delivery of our service Development of Brand with descriptive language and customized graphic design Development of Brand palettes for use in all written materials and goods Development of a website that reflects our brand and business requirements. RESULTS & FEEDBACK What were the measurable outcomes from the project that demonstrate progress or success? People and the health care system in Victoria recognize the HomeTeam Medical Services (HTMS) brand and contact us asking for HTMS, rather than individual physicians or health care workers . new patients are coming through the web portal that was created in addition to previous phone calls. Feedback about the quality of information on the Website, from prospective clients and health care providers has been very positive Describe their project management. Did they deliver items on time? How did they respond to your needs? Storyfolk were excellent listeners, very thoughtful and insightful, timely with responses and all deliverables were on schedule. They were very client-centered and were responsive to any adaptations and adjustments that better fit our business requirements. They were always patient and affable, trying to ensure they best captured our needs. We felt we developed a relationship despite working on line across continents. We asked them to develop a website, which was not part of the initial contract. They accommodated us despite the short notice and worked hard to meet our timelines on short notice and did an excellent job. What was your primary form of communication with Storyfolk? Virtual Meeting (We are in Canada, and they are in Australia) Email or Messaging App What did you find most impressive or unique about this company? We felt that we had personalized service, that was concerned about the quality of the working relationship, in addition to excellence in their work product. We never felt badly about contacting them and they were always attentive and open to our thoughts and concerns. They were very professional, and we highly recommend them. Are there any areas for improvement or something Storyfolk could have done differently We can't think of any for this project.