Sobot

Singapore, Singapore

All-in-One Contact Center Solution

Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

600 people in their team

Speaks Arabic, Chinese, English, French, German... See more

1 project in their portfolio

Sortlist member since 2024

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2 services offered by Sobot

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Description

Perfect the customer experience. Voice：A Stable and Powerful Cloud Call Center · Smart Inbound & Outbound Call · Global Number Availability · Drag & Drop IVR · Monitoring and Analysis Live Chat：Support Every Customer in Real Time · Omnichannel · Unified Workspace · Customer Segments · AI Assistant Chatbot：Automate Interactions with Advanced AI Chatbot · Multilingual Connections · 24/7 Availability · Generative AI Bots · Knowledge Base Ticketing System：A System for Tracking and Solving Tickets · Omnichannel Support · Workflow Automation · SLA Management · Customizable Field

Skills in Artificial Intelligence (5)

Chatbots

AI Customer Service

Deep Learning

Generative AI

Large Language Models (LLM)

Work in Artificial Intelligence (1)

Agilent has Seen 6 Times Increase - Artificial Intelligence

Client in Artificial Intelligence (1)

AgilentTechnology Hardware & Equipment

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Description

Maximize your ROI. WhatsApp API：Reach Your Customers Scalably · Green Tick Verification · Broadcast Messages · Workflow Automations · Reporting and Analytics SMS：Mobile Messaging via SMS Gateway API · High-quality Dedicated SMS Channel · Worldwide Coverage · Millisecond Transmission Voice for Sales：Make Each Customer Interaction Count · Automated Task · Easy to Use · Global Phone Number

Skills in Growth Marketing (5)

Customer Acquisition

Lead Acquisition

Inbound Lead Generation

Lead Generation

B2B Lead Generation

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Team

600 members in Sobot's team

Story

Sobot is headquartered in Singapore, with offices in New York and Beijing. With over 500 employees and a research and development ratio exceeding 60%, we are committed to providing a powerful, flexible, and secure platform that enables global businesses to connect and communicate with their end consumers.

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Contact details of Sobot

Details

Headquarter6 Raffles Quay, #14 02, Singapore