Service&sens
Make customer service a profitable competitive advantage
About SERVICE & SENS SERVICE & SENS is a French consultancy specialised in Strategic & Customer Service Management. Based in Bron, it supports large and medium-size companies in creating more valuable, differentiated service offerings. Core services Field services, support centres, professional services and sales organisation optimisation; development and testing of service management tools and methodologies. Approach Collaborative, knowledge-transfer driven work with a world-wide customer network to facilitate experience sharing and identify successful strategies and best practices. Why choose them They combine practical tools, tested methods and facilitated learning to improve service performance and profitability. Contact SERVICE & SENS to explore how customer service can become a competitive, profitable asset. No review yetBe the first to write one
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Services
1 service offered by Service&sens
Description We co-design sensory-driven service innovations with clients, testing tools and methodologies across field services and support centres to boost service differentiation and profitability.Skills in Innovation (1) Sensory Marketing
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Team
3 members in Service&sens's team
StoryWe founded Service & Sens in Bron in 2012 out of a simple conviction: customer service can be both excellent and profitable. From day one we have helped large and medium-size businesses differentiate their service offerings across field services, support centres, professional services and sales organisations. We design and test innovative service-management tools and methodologies together with a worldwide network of customers, turning shared experience into practical best practices. Our work is collaborative and focused on knowledge transfer so teams can sustain improvements. Every engagement asks the same question: what if your customer service performed at true excellence and drove higher value and profitability?
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Details
- Headquarter194 Rue du Bourg, 01480 Messimy-sur-Saône, France