Odysi Studio

Pearl River, United States

AI agents for customer service, process automation and document review

Odysi builds AI agents for customer service, AI process automation and AI document review, built on each client's own rules. Our AI agents answer customers on WhatsApp from the company's own rules, read photos and voice notes, collect the documents a request needs, open it in the company's platform and hand unusual cases to a person with the full conversation. For email, they draft replies that a person reviews and sends. Our document review checks every document against written rules while an expert makes the decision. Every agent goes live only after passing a written acceptance test agreed with the client, and the client owns the documentation behind it. Proof: Fixlab, a vehicle certification lab, has run our WhatsApp AI agent in production since June 2026. It passed 50 real scenarios with zero critical failures before launch, and from 26 June to 24 September 2026 it handled 279 conversations from 218 people, with a 16-second median first reply; 55% of conversations started outside office hours. Odysi is a remote AI studio with its base in Madrid, working with companies across Spain and abroad. It was founded in 2025 by Thomas Trincado and Mike Tucci, who do the work themselves, in English and Spanish.

5 people in their team

Speaks English, Spanish

Works remotely across the globe

Sortlist member since 2026

Founded in 2025

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2 services offered by Odysi Studio

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Description

WhatsApp AI assistants for customer service, built on the official WhatsApp Business Platform. The assistant answers from the client's own documentation, collects what the team needs before a person takes over, and hands the conversation to a person when it should. We write the documentation, the client owns it and can change the answers themselves. Live case: Fixlab, a vehicle homologation lab in Spain. We also build custom AI tools that connect to the systems a business already uses.

Skills in Artificial Intelligence (10)

AI Customer Service

Conversational AI

Intelligent Bot Development

AI Agents

AI Development

Generative AI

AI Strategy

Text generative AI

Chatbot Development

Chatbots

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Description

Custom AI tools and software built around how a business already works: integrations with the systems it uses, internal tools, and the back end behind a WhatsApp assistant. Built and handed over with documentation the client owns.

Skills in Software Development (3)

Custom Software Development

Software Development

Web Application Development

Learn more about Software Development

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Contact details of Odysi Studio

Details

Headquarter50 Marycrest Road, West Nyack, NY, USA