Fiveleaf
Conversations that act. AI agents for customer service, retention and sales, built and run for you.
Fiveleaf is a UK company that designs, builds and runs AI agents for service businesses with high customer volume: broadband and telecoms first, and increasingly energy, housing, insurance, retail and subscription businesses. We build three kinds of agent on one shared foundation. Inbound agents answer customers on web chat, WhatsApp, email, SMS and voice, around the clock. Triggered agents start the conversation when something happens in your systems, such as a contract nearing its end or a customer starting to switch, and turn the reply into a full conversation. Internal agents help your own team, from call quality assurance to reporting. Every agent works inside the systems you already run. It verifies the customer, pulls their account from your CRM or billing platform, resolves the issue from your own knowledge and policies, and acts: raising tickets, booking callbacks, applying renewals and retention offers, capturing and qualifying prospects. When a person is needed, it hands over with the customer verified, the account loaded, the issue captured and the transcript attached, so your team reads a brief instead of the backlog. We work build-then-run. A fixed-fee build takes the first agent live in four to eight weeks, including the shared platform. Every agent after that reuses it, so the second goes live in one to three weeks and later ones faster still. After launch we host, monitor and improve the agents every week, as part of the monthly service rather than an extra. We equip your team rather than replace it. For a UK fibre broadband provider, the platform returns around 5:1 a month on the investment, and 71% of cancellation requests handled through it are saved. Every figure is verified against the client's own operational data. Every engagement runs through the founder personally, from the first call to the agent running live. 2 people in their team
Speaks English
3 projects in their portfolioWorks remotely across the globe
Sortlist member since 2026
Founded in 2023
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Services
3 services offered by Fiveleaf
Description We design, build and run AI agents that work inside your business, not alongside it. Our agents answer customers on web chat, WhatsApp, email, SMS and voice around the clock, verify who they are, pull their account from your CRM or billing platform, and act: raising tickets, booking callbacks, applying renewals and retention offers, and qualifying new enquiries. When a person is needed, the agent hands over with the full context, so your team never starts from scratch. What we build: - Inbound customer service agents - Retention and renewals agents that catch cancellation requests and contract ends - Triggered WhatsApp and SMS outreach when something happens in your systems - Sales follow-up and lead qualification, including out of hours - Voice call triage on your existing numbers - Human handover and live chat - CRM, helpdesk and billing integration The first agent is live in four to eight weeks, and later agents reuse the same foundation and go live in one to three. We host, monitor and improve every agent weekly as part of a monthly service. For a UK fibre broadband provider, 71% of cancellation requests handled through our agents are saved, and the platform returns around 5:1 a month on the investment.Skills in Artificial Intelligence (11) AI DevelopmentChatbot DevelopmentNatural Language ProcessingArtificial IntelligenceDigital Process AutomationIntelligent Bot DevelopmentGenerative AICRM automationAI AgentsVoice Recognition+1Works in Artificial Intelligence (3) Clients in Artificial Intelligence (2) UK telecoms provider (confidential)Telecommunications | nationalUK fibre broadband provider (confidential)Telecommunications | regional
Learn more about Artificial IntelligenceDescription The software behind every agent we run: bespoke connections into your CRM, helpdesk, billing and telephony through APIs, webhooks, direct database access and custom connectors for legacy systems. One integration powers every channel and every agent, so a new agent reuses what is already built rather than starting again. Typical work includes customer verification against your own records, account lookups, ticket creation, callback booking, applying renewals and retention offers, writing outcomes back to your CRM, and handing conversations over to your team's queues with the full context attached. We also build the reporting and workflows around the agents, including a daily call quality assurance report scored against your own compliance framework. Everything is hosted, monitored and maintained by us as part of the monthly service, so there is no new platform for your team to run.Skills in Software Development (5) Back-End DevelopmentIntegrationSoftware DevelopmentAPI DevelopmentCustom Software Development
Learn more about Software DevelopmentDescription For service businesses deciding how to use AI with their customers: build, buy or managed. We look at where your conversation volume actually sits, which queues are repetitive and predictable, and where an agent would make the experience worse rather than better. You come away with a plan for the first agent, the systems it needs to act in, what it must hand to a person, how it should treat vulnerable customers, and how you will measure it against the numbers your business already tracks, such as cancellations saved, contacts resolved and cost to serve. It is grounded in agents we run live in production, not slides. Most clients go straight from the plan into a fixed-fee build, with the first agent live in four to eight weeks.Skills in Digital Strategy (4) Customer Relationship ManagementDigital TransformationUser Retention OptimizationDigital Strategy
Learn more about Digital Strategy
Team
2 members in Fiveleaf's team
StoryFounded by Silviu Major after a decade in enterprise SaaS selling AI and automation. Customers churn in the gap between the people who sold a product and the people who can fix it, so we work the other way round: we build, run and improve every agent ourselves. The person you talk to is the person who fixes it.
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Details
- Headquarter128 City Road, London, UK