Eufonie

Antananarivo, Madagascar

Your partner in BPO, customer care and telemarketing

Eufonie has been helping digital companies deliver outstanding customer experience since 2012. Our 200+ full-time employees, based in Madagascar and Mauritius, operate omnichannel customer service (phone, email, chat, social media), content moderation, back-office processing and outbound campaigns — in French, English, Spanish, German and Italian. What sets us apart: stable, dedicated teams (100% permanent contracts), brand-specific training, shared KPIs, and controlled ramp-ups — we start small and grow with your volumes. Several of our clients have won french customer service awards (Qualiweb, Élu Service Client de l'Année) on operations run by Eufonie. Since 2012, brands like Figaro Classifieds, Meetic/Match Group, Partoo and Lengow have trusted us with their customer relationships. We offer different services packs, all-included : transparent, predictable, quality, monthly pricing.

200 people in their team

Speaks French, English, German, Spanish, Italian

Sortlist member since 2026

Founded in 2011

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Marketing Relationnel : relation client, service client, support technique (email, tchat, appels téléphoniques, etc.). Customer Care / CX Télémarketing : campagnes téléphoniques, télévente, téléprospection, sondages téléphonique, etc.

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Encodage de données : Transformation de contenus bruts en structures numériques compréhensibles par une machine. Labellisation / Annotation: Identification et marquage précis d'éléments dans les documents ou fichiers multimédias. Validation humaine : Contrôle rigoureux de la base de données pour garantir la fiabilité de l'apprentissage profond (deep learning).

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