Agency expert in E-commerce, Digital Strategy.
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Creuna is a leading customer experience agency that designs solutions to drive value in an unpredictable world by combining strategy, design, data and technology.
We're born on a belief that the digital landscape is changing at a pace so rapid it can be hard to keep up. Not least when it comes to understanding your customers' behaviour and meeting their rising expectations towards your products, your services, and your marketing. Essentially, we help you overcome this challenge by doing three things.
We help build your digital brand presence and create increased engagement with your customers. We help you stay at the forefront of digital transformation by harnessing the opportunities it entails for your company. And we help grow your business by moving sales and services from the physical space to the digital world.
We are among the biggest CX agencies in the Nordic region with more than 340 visionary professionals spread across 7 offices in Denmark, Sweden, Norway and Finland.
As you'll see from our cases, our work spans far; from creative campaign sites and stunning visual identities to complex B2B commerce solutions and ingenious self-service platforms. Just to name a few of the areas we help companies get closer to their customers.
How we work
Regardless of the solution, our point of departure is always your customers. We firmly believe that if we don't make an effort to get to know them, the chances of us hitting the digital jackpot are slim to none.
That's why we apply design thinking as our key problem solving approach. Working together at the same table - creatives, analysts, developers, strategists and clients - we set out to uncover potential issues early in the process, to explore user needs and to test alternative solutions as we go along.
Essentially, this allows us to travel smoothly and effectively from challenge to solution, and to innovate in the pursuit of an even better customer experience. After all, it does make a lot more sense to discover a mismatch between solution and end-user in the process rather than the day before go-live.