Yoummday GmbH
Uitbesteding van klantenservice en sales met meer dan 27.000 gescreende agents en eigen CX-technologie.
yoummday is een partner voor het uitbesteden van klantenservice en sales voor bedrijven, van scale-ups tot grote ondernemingen. Ons hybride leveringsmodel combineert meer dan 27.000 gescreende freelance agents in meer dan 70 landen, eigen CX-technologie en meer dan 200 operations-experts. Menselijke agents blijven verantwoordelijk voor elke klantinteractie, terwijl AI hen ondersteunt bij recruitment, workforce management, livegesprekken, kwaliteitsborging en schriftelijke dienstverlening. Klanten gebruiken yoummday voor inbound klantenservice, outbound sales, meertalige ondersteuning, het opvangen van piekperioden, technische support en backoffice-activiteiten via telefoon, chat, e-mail, sociale media en backofficekanalen. Standaardprojecten kunnen binnen maximaal 14 dagen live gaan en de teamomvang kan binnen vijf uur met maximaal 80% worden aangepast. De dienstverlening is beschikbaar in meer dan 35 talen. Klanten kunnen kiezen tussen Managed Service, waarbij yoummday de klantoperatie volledig beheert en de SLA waarborgt, en Enabled Service, waarbij het eigen team van de klant de operationele controle behoudt en gebruikmaakt van de Talents en het platform van yoummday. De operaties zijn ingericht volgens het principe van privacy by design en worden ondersteund door ISO 27001-, ISO 9001- en PCI DSS-certificering, dataopslag binnen de EU en naleving van de AVG. Het model is gericht op meetbare prestaties in plaats van alleen het verkopen van werkplekken of uren, met rapportages over KPI’s zoals CSAT, NPS, first-contact-resolutie en salesconversie. yoummday werd in 2016 opgericht in München en ondersteunt inmiddels wereldwijd meer dan 150 klanten. 300 mensen in hun team
Spreekt Duits, Engels
Sortlist lid sinds 2023
Opgericht in 2016
3 awards gewonnenNog geen reviewsWees de eerste om er een te schrijven
Diensten
4 diensten aangeboden door Yoummday GmbH
Beschrijving **DIGITAL TRANSFORMATION OF CUSTOMER OPERATIONS** yoummday helps companies virtualize and digitalize customer service, sales and back-office operations — replacing location-dependent contact-center structures with a flexible, technology-enabled operating model. At the center is an end-to-end CX platform connecting Talent sourcing and assessment, onboarding, training, workforce management, cloud telephony, quality assurance, reporting and AI-supported performance optimization. Companies can integrate the platform with their existing systems rather than replacing their complete technology stack. The operating model combines proprietary CX technology with a global pool of 27,000+ vetted freelance agents in 70+ countries and an in-house team of 200+ operations experts. Because customer operations are organized remotely rather than around individual call-center locations, companies can access skills and languages globally, build multilingual teams and adjust capacity as demand changes. Technology supports the human agent throughout the operation. AI-powered tools assist with language assessment, real-time guidance, written responses, quality assurance and demand forecasting, while human agents remain in charge of customer interactions. The result is not simply a new call-center tool, but a different operating model for customer operations: distributed instead of location-bound, scalable instead of capacity-constrained, data-driven instead of manually steered, and able to combine outsourcing, technology and operational management in one setup. Companies can use this infrastructure as a fully managed operation or retain operational control through yoummday's Enabled Service.Skills in Digital Strategy (7) Call CenterDigitale TransformatieDistributieInbound CallcenterOutbound CallcentersKlantenserviceadviseursAI-klantenservice
Meer informatie over Digital StrategyBeschrijving **BUSINESS PROCESS OUTSOURCING FOR CUSTOMER COMMUNICATIONS** End-to-end outsourcing of customer operations across customer service, sales and back-office processes — combining people, technology and operational management. yoummday brings together a global pool of 27,000+ vetted freelance agents, proprietary CX technology and 200+ operations experts to manage customer interactions and the operational processes behind them. The model covers recruiting, onboarding, training, workforce management, telephony, quality assurance, reporting and continuous performance optimization. Companies can outsource complete customer operations or use individual parts of the infrastructure. With Managed Service, yoummday operates the customer operation end to end and holds the SLA. With Enabled Service, the client's own team retains operational control while using yoummday's platform, Talents and dedicated Customer Success support. The remote-first model removes the dependency on fixed contact-center locations and local labor markets. This enables multilingual customer operations across 35+ languages, rapid scaling as demand changes and a more flexible cost structure without traditional call-center infrastructure. yoummday supports inbound customer service, outbound sales, back-office operations, multilingual service, peak handling and complex customer interactions across phone, chat, email, social media and back-office channels.Skills in Bedrijfscommunicatie (8) Call CenterBack Office UitbestedingUitbesteding van Bedrijfsprocessen (BPO)Inbound CallcenterOutbound CallcentersKlantenserviceadviseursKlantenserviceKlantenservice
Meer informatie over BedrijfscommunicatieBeschrijving AI tools for customer support team increasing efficiency of human interactions without losing the human touch from the interaction. Further AI automations and AI agents are also available.Skills in Artificial Intelligence (10) Klantenwervingcustomer relationship managementCustomer Facing InterfaceCustomer Support EngineeringKlantenserviceadviseursKlantenserviceKlantenserviceAI-klantenserviceAI-agentenConversational AI
Meer informatie over Artificial IntelligenceBeschrijving Full-service CX outsourcing platform and service provider for inbound customer service and outbound sales with self-service (SaaS) and a fully managed service model. yoummday provides flexible customer operations across phone, chat, email, social media and back office, supported by 27,000+ vetted freelance agents across 70+ countries and 35+ languages. Standard projects can go live in up to 14 days, while team size can be adjusted by up to 80% within five hours. Proprietary CX technology supports agents with workforce management, quality assurance, real-time guidance and AI-assisted workflows while the human remains in charge of every customer interaction. Suitable for multilingual customer care, 24/7 service, peak handling, provider transitions, outbound sales and rapidly scaling operations.Skills in Web Applicatie (7) DistributieSales OndersteuningCustomer Relationship ManagementSale OperationsKlantenserviceadviseursKlantenserviceKlantenservice
Meer informatie over Web Applicatie
Team
300 leden in Yoummday GmbH's team
VerhaalFounded in 2016 by Dr. Klaus Harisch and his sons Pablo and Lion, yoummday continues an entrepreneurial journey that began with telegate/11880 and GoYellow. From helping people find businesses to improving what happens when they connect, yoummday now rethinks CX with humans, technology and AI.
Prijzen
Yoummday GmbH heeft 3 awards gewonnen
Star Performer and Major Contender in Everest Group 2026 Customer Experience Management (CXM) PEAK Matrix®2026-09-01Industry Awards
ECCCSA 2023 finalist2023-08-01Industry Awards
Texas Instruments 2025 Supplier Excellence Award2026-03-01Customer Awards
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Contact
Contact gegevens van Yoummday GmbH
Details
- Hoofdkantooryoummday GmbH, Infanteriestraße, München, Germany
- yoummday GmbH (Berlin), Nostitzstraße, Berlin, Germany
- yoummday GmbH (Halle), Willy-Brandt-Straße, Halle (Saale), Germany
- Yoummday Prague s.r.o, Pod Dráhou, Prague 7-Holešovice, Czechia
- Aleksandar Malinov, Sofia, Bulgaria